What are the responsibilities and job description for the Customer Experience Coordinator I position at CONMED Corporation?
The Customer Experience Coordinator I is responsible for providing world-class customer service and transactional support over the phone and through electronic communications. This position has primary responsibility for processing incoming product orders and providing product support referrals. This is an onsite role in Memphis, TN.
Duties and Responsibilities:
- Processes customer orders/changes in accordance with CONMED policies.
- Resolves product or service problems by clarifying the customer’s complaint and following up to ensure resolution.
- Responds to customers and internal partners by providing accurate, valid, and complete information.
- Flexibility in responding to new and rapidly changing situations and environments.
- Maintain a pleasant and positive disposition.
- Partners with customer service and sales team members to meet and exceed customer service expectations.
- Identify and assess customer’s needs to achieve satisfaction.
- Other duties as assigned by management.
Requirements:
- High School diploma
Preferred Qualifications:
- 2 years relevant business experience (Customer Service and/or Data Entry Operations)
- 2 years experience with CRM software and MS Office with Advanced Excel modeling skills
- Bachelor’s degree
- Experience with Salesforce & Oracle
- Ability to manage multiple tasks, exceptional organizational skills, problem solving techniques, and accuracy.
- Demonstrated performance (goal attainment, metrics, awards, etc.)
- Excellent oral, written, and interpersonal skills.
- Active listening, problem solving, adaptability, time management, and reliability.
This position is not eligible for employer based visa sponsorship.
Benefits:
CONMED offers a wide array of benefits to fit your unique needs. Visit our Benefits Page for more information.
- Competitive compensation
- Excellent healthcare including medical, dental, vision and prescription coverage
- Short & long term disability plus life insurance -- cost paid fully by CONMED
- Retirement Savings Plan (401K) -- CONMED matches your contributions dollar for dollar, with the potential for up to 7% per pay period
- Employee Stock Purchase Plan -- allows stock purchases at discounted price
- Tuition assistance for undergraduate and graduate level courses
Know someone at CONMED?
Have them submit you as a referral before applying for this position to be eligible for our Employee Referral Program incentives!
CONMED is an Equal Opportunity Employer & an Affirmative Action Employer. CONMED is a strong advocate of workforce diversity. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, disability, citizenship status, or veteran status. The Know Your Rights: Workplace Discrimination is Illegal Poster and Pay Transparency Nondiscrimination Provision reaffirm this commitment.
Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
If you feel you need a reasonable accommodation pursuant to the ADA, you are encouraged to contact us at 800-929-7176 option #5.
