What are the responsibilities and job description for the Order Management Representative position at Conn-Selmer?
At Conn Selmer, we're passionate about music and dedicated to producing the highest-quality instruments for musicians of all skill levels. As a member of our organization, we seek candidates who possess the following values : Integrity, Excellence, Teamwork, Inclusivity, and Innovation. Please see our Conn Selmer website (www.connselmer.com) for more information about who we are.
The Order Management Representative reports to the Order Managment Supervisor and is responsible for supporting and managing assigned accounts and answering customer service inquiries in a prompt, courteous, and professional manner.
Responsibilities :
Support and manage National Account and Specialty Orders and as assigned
Answer Customer Service Inquiries promptly and in a courteous, professional manner.
Receive and process orders promptly and accurately according to policies in place.
Perform order compliance audits and hold reviews as assigned
CSE Shipment planning according to customer request and product availability, maintenance within shipment scheduling tools in Conn-Selmer's ERP System
Promotion Entry / Maintenance as assigned
Prioritization of duties and time management to ensure customer satisfaction and adherence to department metrics
Other Duties as assigned by leadership
Qualifications :
Ability to develop and maintain positive working relationships with both Customers and Colleagues
Ability to adapt well in the face of workplace stressors, the ability to work effectively and efficiently in high-stress and conflict situations. Ability to remain poised under all circumstances.
Ability to successfully and professionally express and exchange ideas and meanings with all levels of employees in the organization, the ability to interact appropriately with a variety of individuals, including customers / clients, and work as an integral part of a team, be able to interact effectively with people in a positive manner that engenders confidence and trust
Ability to understand, remember, and follow both verbal and written instructions, reason logically and make sound decisions
Self-starter, able to complete tasks without direct supervision.
Multi-task without loss of efficiency, or accuracy. Ability to sustain attention with distractions and interruptions.
Perform well in situations requiring speed, adherence to deadlines, and meeting productivity quotas
Excellent communication etiquette, both written and verbal.
Ability to maintain regular attendance and punctuality
High School Diploma required
3 years experience in similar position desired
Strong communication skills
Intermediate Level knowledge and understanding of Microsoft Office Products, including MS Outlook, Word, Excel, Teams. MS Dynamics experience a plus.
Ability to work well as part of a team and interact with others effectively in a fast paced environment
Strong planning and organizational skills with a high level of attention to detail and time management
Music and / or Band Instrument knowledge or experience desired
Ability to work overtime as required
Requires long periods of sedentary work.
Requires repetitive upper body movement - keyboard and monitor use.
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