Senior Desktop Engineer (Mac/ iOS)

Job Summary:

We are seeking a Desktop Engineer, experienced in Mac/iOS, to drive the optimization and scalability of our client's macOS environment. This role is ideal for a solutions-focused professional with deep expertise in macOS, Jamf Pro, and Microsoft 365. The successful candidate will lead strategic initiatives as a subject matter expert, architect, and manage endpoint solutions, and resolve complex technical issues.

Key Responsibilities:

• Strategic Endpoint Management: Lead lifecycle management of Mac endpoints using Jamf Pro, focusing on automation, standardization, and security.

• Jamf Pro Ownership: Architect, configure, and enhance Jamf Pro. Build and manage custom policies, configuration profiles, and deployment packages.

• Application Packaging & Deployment: Package, test, and maintain applications for Mac environments. Ensure compliance with licensing and organizational standards.

• Automation & Scripting: Automate provisioning, patching, and workflows using Bash, Python, or AppleScript.

• Advanced Troubleshooting: Act as the final escalation point for Mac-related technical issues. Perform root cause analysis and implement long-term solutions.

• Security & Compliance: Work with InfoSec to enforce CIS benchmarks and security policies. Manage encryption, device hardening, and compliance reporting.

• Cross-Platform Integration: Collaborate with Windows and SaaS teams to integrate macOS with tools like CyberArk, Azure AD, and Active Directory.

• Microsoft 365 & SaaS Admin: Support and manage policies in M365 and other SaaS platforms as they relate to macOS.

• Lifecycle & Asset Management: Maintain Apple device lifecycle processes, integrating asset tracking and compliance monitoring.

• Documentation & Mentorship: Develop and maintain technical documentation and training for IT staff. Mentor junior engineers.
• Project Leadership: Lead and support IT projects, including system upgrades, new technology rollouts, and endpoint security improvements.

Qualifications:

• 8 years of enterprise-level experience managing and supporting macOS environments.

• Expert-level proficiency with Jamf Pro, including smart groups, patch management, extension attributes, and custom policies.

• Strong knowledge of macOS internals, deployment models, and security frameworks.

• Proficient in scripting languages such as Bash or Python.

• Experience with Apple Business Manager, DEP, VPP, and MDM/APNs.

• Familiarity with Microsoft 365 administration in cross-platform environments.

• Strong problem-solving, communication, and customer service skills.

• Certifications such as Jamf 300 , ACSP, or CompTIA/ITIL are a strong plus.
   

US Citizenship required for this Position: Yes 
Performance Location: Washington, DC
Relocation Assistance: No
Clearance Type: None
Travel Required: 2x a week in Washington, D.C
Salary: Dependent on Experience $90K - $115K

Salary : $90,000 - $115,000