What are the responsibilities and job description for the Customer Success Manager position at Connect Staffing and Consulting?
Job Description
Job Description
Customer Success Manager
Salary : $120,000 - $170,000 per year
Location : Redwood City, CA (San Francisco Bay Area)
SUMMARY
Join a fast-growing, seed-stage company with over $2M in funding and a team of ~28 employees. The company's platform is revolutionizing hardware design, empowering over 1.8 million engineers worldwide. Backed by top-tier investors, the organization is scaling rapidly and incorporating AI to expand its impact.
POSITION OVERVIEW
As a key member of the Customer Success team, you will play a vital role in driving growth within the global customer base. This role focuses on guiding electronic component manufacturers through their digital transformation journey, enabling them to expand their influence within the engineering community. The Customer Success Manager will build strong relationships, ensure customer satisfaction, and drive renewals and expansions.
RESPONSIBILITIES
Onboarding & Adoption : Lead new customers through the onboarding process, providing training and support to maximize the value of the platform.
Relationship Management : Cultivate long-lasting relationships with key stakeholders, acting as a trusted advisor to address their needs and goals.
Customer Advocacy : Represent the voice of the customer by gathering feedback, feature requests, and insights, and collaborating with product and development teams to enhance the platform.
Renewals & Expansion : Partner with sales and account management teams to identify upselling and cross-selling opportunities, ensuring high renewal rates by demonstrating ongoing value and ROI.
Technical Support : Act as a technical resource for customers, troubleshooting issues, providing solutions, and collaborating with engineering and support teams to resolve challenges effectively.
REQUIREMENTS
Experience : 4 years in a customer-facing role, such as customer success, account management, or technical support, ideally within the SaaS industry.
Technical Aptitude : Ability to understand and explain complex technical concepts related to the platform. A background in electrical engineering or related fields is a plus.
Communication Skills : Strong verbal and written communication skills, with the ability to convey technical information to diverse audiences.
Customer-Centric Mindset : Passionate about delivering exceptional customer experiences, with a proactive and empathetic approach to problem-solving.
Analytical Skills : Skilled in analyzing data and metrics to track customer health, identify trends, and drive insights for improvement.
Collaboration : Proven ability to work cross-functionally with sales, product, and engineering teams to achieve shared goals.
ADDITIONAL INFORMATION
Work Environment : This is a hybrid role requiring in-person work 3 days a week in the Silicon Valley office.
This role offers the opportunity to work on a highly impactful product that is transforming the hardware industry and loved by millions of engineers worldwide. If you're passionate about empowering customers and driving their success, we'd love to hear from you!
Salary : $120,000 - $170,000
