What are the responsibilities and job description for the Business Analyst (CAPPS) position at Connect Tech+Talent?
Business Analyst
Hybrid - Austin, Texas
6 Months Contract
Functional responsibilities:
Business Process Documentation:
Develop and document high-level business process diagrams to illustrate workflows and ensure they are aligned with organizational goals and objectives.
Business Process Changes: Collaborate with business stakeholders to understand process changes and ensure proper updates are made to documentation, procedures, and training materials.
Documentation of Procedures: Create and maintain detailed documentation of Finance procedures and policies as they pertain to CAPPS, ensuring clarity and accuracy for reference and training purposes.
Design Training Programs: Develop and customize training content specifically for client staff on CAPPS functionality, covering areas such as budgeting, general accounting, and accounts receivable.
Conduct Training Sessions: Lead training sessions for staff, both in-person and virtually, ensuring they have the necessary knowledge and skills to use CAPPS effectively in their roles.
Support and Troubleshooting: Provide ongoing support to staff by answering questions, addressing concerns, and troubleshooting system-related issues that may arise during the training and user acceptance testing process.
Evaluate Training Effectiveness: Assess the effectiveness of training programs through feedback surveys and performance assessments, adjusting content and delivery methods as necessary.
Collaborate with other project team members and Subject Matter Experts.
Assist with other agency training initiatives, as needed.
Complete information security training as administered by client.
10 Years - Experience in business analysis, process documentation, or training, preferably within CAPPS or an enterprise resource planning (ERP) environment.
8 Years - Experience with CAPPS, preferably during an implementation.
6 Experience in training, instructional design, or system implementation, preferably within a public sector or large organization.
4 Years - Experience with finance and accounting operations, including system support, particularly as it relates to public sector systems.
Strong background in process mapping, creating step-by-step procedures, and business process documentation.
Strong communication and presentation skills, with the ability to explain complex concepts in a clear and engaging manner.
Problem-solving mindset with the ability to address and resolve technical and training-related issues.
Ability to work independently, collaborate with cross-functional teams and manage multiple projects simultaneously.
Preferred
Certification or training in instructional design, adult education, or a related field.
Previous experience working with a state agency on CAPPS implementation
Experience with virtual training platforms and tools.
