What are the responsibilities and job description for the Product Support Engineer position at Connect Tech+Talent?
Job Description
Product Support Engineer
Clearance : TS SCI w / FSP
Location : Annapolis Junction, Maryland
The Product Support Engineer works directly on-site supporting the mission and acts as the Tier III technical support for all AET products on-site. The PSE is the primary interface between our customers' operational team and AET's support and development team. Are you able to conduct root cause analysis and determine not only where but why issues may arise? Do you enjoy working in both Linux and Windows environments? Are you ready to work with not only servers, but Java applications, Databases, Web Sockets and APIs? We are looking for you!
The PSE will be on site at government installations during normal business hours to provide systems support and will be intimately familiar with all architecture and systems software requirements for AET's software. When needed, the customer can call after hours for critical support.
Responsibilities
- Install,update, configure, administer, troubleshoot, and monitor multiple Linux and Windows virtual machines running open-source and custom Java applications
- Work directly with software engineers who develop and design the products as needed, to fix product bugs or other issues that may need additional support
- Test and evaluate new software releases for suitability prior to deploying them in a production environment
- Implement and manage configuration management practices that align with the customer's enterprise
- Perform on site backup and recovery operations to include disaster recovery
- Provide direct knowledge of customer requirements and ensure that all requirements are being documented and relayed correctly
- Collaborate with engineers and software developers to vet design solutions and ensure the compatibility of system components with the customer's environment
- Conduct advanced technical troubleshooting to determine what component is failing
- Create and maintain Standard Operating Procedures for uncommon or recurring issues
- Provide weekly status reports on project status, schedule, and issues encountered
Qualifications
Desirable Traits & Qualifications
