What are the responsibilities and job description for the Services Coordinator - Chore Services position at ConnectAbility of MN, Inc?
Service Coordinator - Chore Services Division
Job Title: Service Coordinator - Chore Services
Classification: Full-Time - Exempt
Reports To: Executive Director, Director of Divisions, Senior Manager- Chore Division
Summary: The Chore Services Coordinator is responsible for working directly with clients, case managers and vendors to support and coordinate needed services for lawn care, snow removal and home safety. You will be working with case managers, service providers, clients, team mates and operational software.
You will work with a team to support people with barriers, create relationships with vendors, and work to assist case managers so they can focus on their clients.
We have a strong set of core values that we live to and work to.
Responsibilities:
Chore Services
Receive and import referral forms into Salesforce under each client
Create and maintain new clients in Salesforce
Create and maintain all new quotes and send them to case managers
Update Chore Service referral forms as needed based on case manager and staff needs
Import Chore Service agreements
Manage case managers and client issues/questions/calls/emails regarding Chore Services
Maintain forms for compliance
Data entry and management of Chore Service providers invoices monthly
Create and update vendor account records in Salesforce
Pull and monitor monthly reports of all open/hold Chore Services in Salesforce
Follow up with case managers for renewal
Monitor Service Agreements usage based on remit results for each client
Other Requirements:
Assist clients in navigating social services and other forms of assistance
Initiate and participate in community events
Qualifications:
Computer skills, including proficiency in Microsoft Office Suite, Salesforce (helpful but not required)
Ability to successfully organize and prioritize tasks to meet goals, solve problems and generate creative solutions
Ability to function independently within established guidelines
Exceptional written and verbal communication skills
Benefits:
2 weeks PTO days (10 days)
8 hours of community volunteering
Benefits package
Wellness activities
10 holidays paid time off
Salary : $20
