Software Support & Training Specialist

Job Description

Job Description

We are looking for a forward thinking, eager, self-starter with good technical skills for a Software Support & Training Specialist position.  This is a hybrid / remote position for local candidates.

This position will be responsible for supporting and training users of all skill levels, from entry-level and volunteers to Executive Directors and Board Members. Training and support requires direct contact with customers through phone, email and Zoom to assist with the setup and use of their accounts. Topics will include how to use the features of the software, how to report on information and best practices so they know the most effective way to use the software for their nonprofit organization

The successful candidate will be able to listen carefully to the question and provide complete and accurate answers in a customer-friendly way.  This role requires that you manage multiple issues across multiple customers each day in a timely fashion, so the ability to multi-task and stay organized is extremely important.

Position Outline :

• Deal directly with customers either by telephone, email and Zoom
• Handle and resolve customer issues correctly and in a timely manner
• Gather feedback from trainees to enhance training sessions
• Provide updates to customers and track status of issues for follow-up
• Keep records of customer interactions
• Update online help files as needed
• Provide online training via Zoom

Company Description

ConnectedView is one of the fastest growing cloud-based software companies with a mission to transform organizations such as non-profits, associations, foundations, museums, educational institutions, hospitals etc. Through our transformative state-of-the-art software, we bring organizational efficiency, increased revenue and payment technology to thousands of nonprofits who manage billions of dollars on our platform. We've won many industry awards, including best nonprofit software, best CRM and best usability software. We are all over the globe with hundreds of thousands of users across all 50 states managing transactions from 150 countries. We have been listed on the Inc. 5000 list of fastest growing private companies for the last three years.

A career at ConnectedView is more than a job – it’s a way to make a direct impact on the community engaged in changing the world for the better. We offer a hybrid / remote culture with excellent benefits. Our strategy includes a focus on our employees and company culture, with a goal of creating an environment where you bring your authentic personality and creativity to work. We strive to build a friendly and team-oriented culture that reflects diversity and the socially responsible communities that we serve.

Company Description

ConnectedView is one of the fastest growing cloud-based software companies with a mission to transform organizations such as non-profits, associations, foundations, museums, educational institutions, hospitals etc. Through our transformative state-of-the-art software, we bring organizational efficiency, increased revenue and payment technology to thousands of nonprofits who manage billions of dollars on our platform. We've won many industry awards, including best nonprofit software, best CRM and best usability software. We are all over the globe with hundreds of thousands of users across all 50 states managing transactions from 150 countries. We have been listed on the Inc. 5000 list of fastest growing private companies for the last three years. A career at ConnectedView is more than a job – it’s a way to make a direct impact on the community engaged in changing the world for the better. We offer a hybrid / remote culture with excellent benefits. Our strategy includes a focus on our employees and company culture, with a goal of creating an environment where you bring your authentic personality and creativity to work. We strive to build a friendly and team-oriented culture that reflects diversity and the socially responsible communities that we serve.