Manager Laboratory - Hartford - Full Time

Job Description

Accountable for provision of leadership guidance and direct operational oversight for the team members and departments associated with the Point of Care Testing (POCT), Laboratory and Lab information systems. Ensures adequate staffing levels, appropriately trained staff and efficient use of resources. Delegates to other team members, as appropriate.

Responsibilities

Responsible for establishing team goals/criteria, formulating projects/initiatives, owns execution on projects/initiatives and assessing effectiveness of results. Typically have impact on function and in some instances organization-wide impact.

DEPARTMENT LEADERSHIP: Supervises and coordinates the day-to-day operations and long term initiatives and deliverables for the department . Reporting structure aligns this role to report directly to the Director of Clinical Services and reports as a dotted line to the Director of Clinical Application Services (IS).

• Oversee a team of point of care and laboratory specialists who coordinate all clinical and administrative aspects of Laboratory functions including the operation, maintenance, training, validation of POCT users and devices.
• Provides leadership and direction to Lab Systems analysts for prioritization and implementation of new lab project Information Technology requests. Confirms maintenance compliance to ensure data integrity and high performance.
• Primary owner of all contracted laboratory relationships and represents all business, regulatory, quality, and operational aspects between entities.
• Collaborates with Information Solutions leadership team for prioritization of lab related initiatives.
• Ensures all Information Solutions policies and procedures are adhered to by lab systems analyst resources.
• Analyzes, verifies, tracks and coordinates application activities within in the Laboratory Information System and Epic. Oversees the troubleshooting and resolution of problems along with the development of user and operational documentation.
• Assists to develop departmental strategy. Owns process design and tactical implementation and/or execution of functional/departmental strategy designed by higher level.
• Responsible for coordination of all quality initiatives associated with contracted laboratory services or internal departmental quality initiatives.
• Establishes and maintains a flexible staffing plan to ensure quality care, patient safety and the most efficient use of resources.
• Facilitates teamwork and cooperation among staff, effectively follows-up and resolves routine and complex employee relations issues, seeking support the Director and/or Human Resources as needed.
• Role models professionalism at all times.
• Ensures compliance with regulations of the Joint Commission, CLIA, DPH, OSHA and other regulatory bodies.
• Leads a variety of administrative managerial duties; maintains appropriate department files.
• Works with the professional radiology group providing services to CCMC to coordinate and manage service levels and integration of systems .
  
  
  

FISCAL MANAGEMENT:

Effectively manages department operating budget (s) to meet department and organizational financial and service objectives. Justifies budget variances. Seeks opportunities to generate revenue and decrease expenses. Strategic evaluation and business plan to generate revenue. Manages productivity using established benchmarks. Develops and presents capital equipment requests.

POPULATION – SPECIFIC- Demonstrates knowledge of the differences and needs of patients in appropriate, specific populations from neonate through adults and applies them to practice. Demonstrates cultural sensitivity in all interactions with patients/families. Includes population specific information in educational offerings.

CONTINUOUS QUALITY IMPROVEMENT:

Demonstrates commitment to continuous quality improvement; works with Risk, Quality, and Compliance to identify educational needs of radiology:

• Leads change processes by independently coordinating department-based quality improvement activities for the department
• Identifies clinical issues and leads quality improvement and/or research activities directed toward improving patient care.
• Participates in department business reviews and develops and implements action plans as needed.
• Collaborates with Quality as appropriate for the roll out of departmental/hospital-wide initiatives.
• Identifies clinical issues and leads quality improvement and/or research activities directed toward improving patient care.
• Collaborates in the review and development of policies and procedures
  
  
  

MULTI –DISCIPLINARY COLLABORATION – High degree of integration, coordination and collaboration is required to continuously improve delivery of care and/or services. Proactively seeks informational needs of internal/external customers and uses customer feedback to assess, determine course of action and implement plan to improve/enhance services.

• Works with key stakeholder groups within the organization to ensure appropriate delivery of care and services in a safe and timely fashion.
  
  
  

D emonstrates support for the mission, values and goals of the organization through behaviors that are consistent with the CCMC STANDARDS

Supervisory Responsibilities

Full responsibility for people and department’s performance and results within Education and Development. Also responsible for department structure, training, development, and staff planning. Facilitates staff meetings. Manages staffing schedules and timecard approvals. Administers annual performance evaluations.

Qualifications

EDUCATION and/or EXPERIENCE REQUIRED

Education Required: Bachelor’s Degree required.

Education Preferred: Master’s degree preferred.

Experience Required: Minimum of 3 years of Clinical laboratory experience required. Three years of leadership experience is preferred.

LICENSE And/or CERTIFICATION REQUIRED

MLS (ASCP) certification required

Knowledge, Skills And Abilities Required

KNOWLEDGE OF:

• Broad knowledge of relevant organizational relationships and partnerships within an organization
• Broad knowledge and skill gained through experience within a pediatric or other setting that requires diverse practices and procedures.
  
  
  

SKILLS:

• Demonstrates computer proficiency in Windows environment and use of Internet as research tool. Intermediate level skills in Microsoft Word and Excel.
• Demonstrates leadership and management skills or potential to learn including communication, conflict resolution, team building, problem solving and decision-making.
• Prior Experience as an EPIC analyst preferred
  
  
  

ABILITY TO:

• Ability to effectively influence others to adopt a course of action on critical, complex or sensitive information.
• Establish and maintain effective relationships with internal/external customers and gain trust that delivers success.
• Devise complex procedures, methods or programs within clearly defined policy
• Solve complex problems; takes a broad perspective to identify innovative solutions.
• Based on experience with complex problems acts decisively to implement best solution to prevent business crisis or enhance organizational processes and practices/procedures.
• Use creative problem solving skills and strong decision making skills to recommend a course of action with little or no consultation from superiors.
• Provide expert care and consultation to patients/families; to demonstrate clinical competencies; and assess the competencies of others.
• Demonstrate all of the CCMC Leadership Competencies or demonstrate the potential to do so.
• Communicate effectively, both orally and in writing.
• Supervise and train employees, foster employee development and performance management
• Act in a professional capacity any serve as a professional role model.
• Coordinate quality assurance programs, and enforce organizational and unit policies, procedures and standards
• Work off shift as needed to best meeting organizational needs
  
  
  

About Us

Connecticut Children’s is the only health system in Connecticut that is 100% dedicated to children. Established on a legacy that spans more than 100 years, Connecticut Children’s offers personalized medical care in more than 30 pediatric specialties across Connecticut and in two other states. Our transformational growth establishes us as a destination for specialized medicine and enables us to reach more children in locations that are closer to home. Our breakthrough research, superior education and training, innovative community partnerships, and commitment to diversity, equity and inclusion provide a welcoming and inspiring environment for our patients, families and team members.

At Connecticut Children’s, treating children isn’t just our job – it’s our passion. As a leading children’s health system experiencing steady growth, we’re excited to expand our team with exceptional team members who share our vision of transforming children’s health and well-being as one team.