What are the responsibilities and job description for the Nurse Manager - Emergency Department Mental Health position at Connecticut Children's?

Job Description

Behavioral Health Nurse Manager (BHNM) is accountable for the overall quality of service provided by the department and for the supervision of the department's team members. Ensures adequate staffing levels, appropriately trained staff and the most efficient use of resources. Provides nursing services to patients and families in accordance with the standards of practice of a professional nurse, Connecticut Children's policies & procedures, TJC, and state & federal regulations. The roles and responsibilities include clinical, logistic, and administrative duties. The BHNM will demonstrate autonomy, behavioral health clinical expertise, and excellent interpersonal skills.

Responsibilities

DEPARTMENT LEADERSHIP

Supervises and coordinates the day-to-day activities and operations of the department, and patient care, on an assigned shift or delegates to others
Ensures adequate staffing levels on a day-to-day and long term basis
Establishes and maintains a flexible staffing plan to ensure quality care, patient safety and the most efficient use of resources.
Facilitates teamwork and cooperation among staff, effectively follows-up and resolves routine and complex employee relations issues, seeking support from the Director and / or Human Resources as needed
Recruits, hires new staff; works with Education and Development to ensure a complete orientation process for nursing, PCP and BHT, staff; coordinates or delegates the organization of the orientation process for other staff;
Participates in all phases of the performance management process (planning, ongoing feedback / coaching, appraisal); works to ensure all reviews and coaching are completed in an accurate and timely manner
Implements and monitors the CCMC care delivery model within the unit consistent with other patient care units.
Role models professionalism at all times
Provides input to or develops department budget, monitors expenses and accounts for monthly variances
Ensures compliance with regulations of JCAHO, State, OSHA and other regulatory bodies.
Collaboration with Emergency Department Leadership, Inpatient Leaders and Mental Health provider leadership to ensure quality care, staffing, education and best practices are implemented across the care continuum.
Demonstrates support for the mission, values and goals of the organization through behaviors that are consistent with CCMC's values, mission and behaviors.

CLINICAL PRACTICE

On a daily basis demonstrates clinical expertise and uses the nursing process to provide safe, appropriate patient care to a defined patient population according to Connecticut Children's and unit policies and standards.

POPULATION SPECIFIC

Demonstrates knowledge of the differences and needs of patients presenting with behavioral health concerns and applies them to practice. Demonstrates cultural sensitivity in all interactions with patients, families and co-workers.

UNIT LEADERSHIP

Fosters effective team dynamics amongst staff, using clear communication supporting patient, family and staff safety. As assigned, participates in the professional development of others through preceptor / mentor activities. Supports the unit / department's work productivity and resource management activities.

Participates in the selection, hiring and orientation process for behavioral health unit staff; partners with nurse manager in educational phases of the performance management process (planning, ongoing feedback / coaching, check ins) for staff working with behavioral health patients.

Identifies shift equipment, supply and services issues; communicates with appropriate personnel, and follows-through to resolve resource issues.

Participates in a variety of administrative managerial activities such as the development, implementation, and enforcement of unit policies and procedures, assists with follow up of behavioral health related incident reports

Drives success within team to achieve unit and department scorecard goals.

Other duties as assigned based on organizational needs.

DOCUMENTATION / COMMUNICATION

Completes all required documentation in a timely manner, according to Connecticut Children's policies and standards, necessary information is effectively communicated to all members of the healthcare team.

PATIENT / FAMILY PARTNERSHIP & EDUCATION

Partners with the patient and family in evaluating outcomes. Monitors, trends, and evaluates patient / family responses to treatment. Provides appropriate education to patients and families regarding all aspects of care according to Connecticut Children's policies, standards; supports the organizations efforts to patient / family education.

QUALITY IMPROVEMENT

Demonstrates commitment to continuous quality improvement; leads changes processes for behavioral health by coordinating with the behavioral health quality improvement activities in conjunction with the unit-based councils for the department and or organization; collaborates with the nurse manager in the review and development of behavioral health policies and procedures. With the unit councils, unit leadership and education support, implements improvements, ensuring appropriate education of affected staff; and, ensures system for ongoing monitoring and evaluation. Identifies clinical issues and promotes quality improvement and / or research activities directed toward improving patient care.

CONNECTICUT CHILDRENS STANDARDS- Demonstrates support for the mission, values and goals of the organization through behaviors that are consistent with the Connecticut Children's standards.

Qualifications

EDUCATION and / or EXPERIENCE REQUIRED

BSN required. Matriculation into a Master's degree program is required within 2 years of hire if present at time of hire.

Minimum 5 years relevant nursing experience required

Management experience strongly preferred

Minimum of two years' clinical experience in pediatrics, emergency, and / or behavioral health setting preferred

LICENSE and / or CERTIFICATION REQUIRED

Current State of Connecticut Registered Nurse licensure is required upon hire and maintained thereafter.

Current Basic Life Support (BLS) / CPR in adult, child & infant is required upon hire and maintained thereafter.

Nonviolent Crisis Intervention Training (CPI) is required within 3 months of hire and maintained thereafter.

Pediatric Advanced Life Support (PALS) within 6 months of hire into position, or before completion of orientation if this is longer than 6 months, and maintained thereafter.

About Us

Connecticut Children's is the only health system in Connecticut that is 100% dedicated to children. Established on a legacy that spans more than 100 years, Connecticut Children's offers personalized medical care in more than 30 pediatric specialties across Connecticut and in two other states. Our transformational growth establishes us as a destination for specialized medicine and enables us to reach more children in locations that are closer to home. Our breakthrough research, superior education and training, innovative community partnerships, and commitment to diversity, equity and inclusion provide a welcoming and inspiring environment for our patients, families and team members.

At Connecticut Children's, treating children isn't just our job - it's our passion. As a leading children's health system experiencing steady growth, we're excited to expand our team with exceptional team members who share our vision of transforming children's health and well-being as one team.

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