Senior Customer Success Manager

Are you ready to join Connecticut Innovation’s vibrant community of innovators? Connecticut Innovations (“CI”) is Connecticut’s strategic venture capital arm, and we are passionate about serving our portfolio of 220 companies across various industries, with strengths in life sciences, technology, and climate tech.

Come join one of our quickly growing portfolio companies, Getting People to the Doctor - ReferWell!

This is a hybrid position at the ReferWell HQ in Stamford, CT. We expect employees onsite twice a week.

About the Company:

ReferWell is a health tech company transforming access to care and elevating patient engagement. The company’s cutting-edge Perfect Match℠ scheduling platform and unique care navigation services eliminate administrative complexities for health plans and providers, seamlessly connecting patients with the care they need to ensure they get on and stay on their healthcare journey. Based in Stamford, Connecticut, ReferWell partners with national and regional health plans and providers responsible for over 10 million covered lives.

About the Role:

We’re looking for a Senior Manager, Client Operations to manage the success of our enterprise clients. This role involves overseeing client onboarding, ensuring system adoption, resolving issues, and providing ongoing support to ensure customer satisfaction. You will work with cross-functional teams to improve internal processes, develop client-facing reports, and maintain strong relationships with key client stakeholders.

Responsibilities:

• Oversee client onboarding, ensuring projects stay on schedule and meet client needs.
• Develop and maintain client relationships, serving as a trusted advisor.
• Create reports and dashboards to track product usage and adoption.
• Provide training and resources to help clients fully utilize the system.
• Resolve client issues and ensure high satisfaction levels.
• Collaborate with internal teams to enhance client-facing materials (e.g., training guides, case studies).

Qualifications:

• Bachelor’s degree and 5 years of relevant work experience.
• Strong communication and organizational skills.
• Experience with enterprise clients and healthcare is preferred.
• Ability to manage multiple accounts and tasks effectively.
• Analytical mindset with proficiency in Microsoft Office.

Pay Range and Compensation Package:

• The base salary range for this full-time position is $100,000 - $115,000 bonus equity benefits.

Why Work at ReferWell?

• Innovating Healthcare Access – ReferWell is transforming healthcare access by streamlining patient referrals and empowering healthcare providers with innovative technology to improve the patient journey. We’re on a mission to make healthcare simpler and more efficient for both patients and providers alike.
• Strong Growth Potential – ReferWell operates in the rapidly evolving healthcare tech space, with an addressable market that is growing as the demand for digital solutions in healthcare continues to rise. We’re seeing increasing adoption across the healthcare ecosystem, including health systems, payers, and providers.
• Experienced and Visionary Leadership – Our leadership team brings deep industry expertise in healthcare and technology, with proven success in building and scaling businesses. Our founders have extensive backgrounds in health tech and a passion for transforming healthcare delivery.
• Invested in Our People – ReferWell values its team members and fosters a collaborative, supportive work environment where everyone’s contributions are valued. Our office in Stamford provides a flexible and dynamic workplace where creativity and innovation thrive.

ReferWell is an Equal Opportunity Employer. We welcome applications from individuals of all backgrounds. We encourage candidates from underrepresented groups to apply and join us in our commitment to diversity, equity, and inclusion.