What are the responsibilities and job description for the School-Based Health Center (SBHC) Front Desk Patient Registrar position at Connecticut Institute For Communities, Inc. (CIFC)?
CIFC Health is looking to fill the position of Front Desk Patient Registrar in one of its New Milford School Based Health Center (SBHC) sites. A satellite of CIFC Health's Pediatric Department, the SBHC provides primary pediatric medical and behavioral health care services through on-site out-patient licensed health centers located in school settings. This is a school-year (approx 44 weeks per year) employment opportunity.
Summary : Patient Registrars have direct patient interaction and must have excellent phone, communication and computer skills. This is the first person to greet patients at CIFC Health SBHC. This position is filled by employees who are comfortable interacting with the public, organized and able to assist patients in completing introductory information such as registration, insurance coverage and demographics. The Registration Specialist greets, instructs, directs and schedules patients and visitors. The Registration Specialist serves as a liaison between the patient and the medical support staff. The Registration Specialist answers calls, schedules appointments and maintains the schedule for the department.
Requirements
- Responsible for greeting patients in cheerful manner. Assist patients in a way to make their visit to the Center relaxing and productive.
- Responsible for answering the telephone in a cheerful and polite manner. Responsible screening the incoming calls, taking appropriate messages, and transferring calls when appropriate.
- Responsible for screening phone calls to determine the appropriate scheduling of an appointment and how much time is needed.
- Responsible for accurately scheduling follow-up appointments, diagnostic testing, and referrals to other providers.
- Ensure all encounter forms are accounted for at the end of the day by reconciling the day's schedule with encounter forms collected.
- Provide outstanding comprehensive service to patients in the Health Center or over the telephone when registering, scheduling, or assisting them with health insurance and / or billing questions.
- Responsible for working with the patient to ensure accurate and complete demographic and insurance information into the computer database and for the patient's medical record.
- Collect copies of required identification and financial documents along with all required signatures.
- Exhibits service excellence behaviors that create a compassionate and caring experience for every patient.
- Keeps current with knowledge of state and federal programs for medical coverage, documents required, self pay guidelines, outside resources, referral options and services outside of the CIFC Health.
- Processes and tracks DSS / Husky applications as needed.
- Fulfills specific quantifiable performance goals as established by the Practice Administrator in consultation with the Billing & Operations Manager and the employee.
- Utilizes student schedule portal (Powerschool) to schedule patient during timeslot that is least disruptive to academic learning.
- Responsible for completing the day to day tasks in an appropriate and professional manner focusing on patient satisfaction.
- Responsible for following up with student in case of missed appointment (no show).
- Enter patient's email for portal.
- Responsible for facilitating transfer of records.
- Distribute HIPPA policy.
- Distribute office policy.
- Enter demographic information based on facility and reporting requirements
- Ensure patients receive print out of visit summary.
- Perform clerical duties such as making copies, faxing and scanning and sorting through daily mail.
- Performs all other related duties as assigned.
- Current (annual) TB screening is required of all employees.
The successful candidate must have a minimum of a High School Diploma, significant administrative experience, medical office and / or Medical Assistant experience a plus. Computer user skills required : familiarity with Electronic Medical Record systems and Microsoft office (word, excel, Teams). Bilingual candidates strongly encouraged to apply. Competitive compensation, plus fringe benefits package, including paid time off, paid holiday, insurance benefits.
Salary Description
commensurate with experience $17.00 p.h. minimum
Salary : $17
