What are the responsibilities and job description for the Application Specialist I - Req #1045 position at Connecticut On-Line Computer Center Inc?
As an industry-leading fintech provider, COCC delivers innovative, comprehensive technology solutions and strategic partnerships throughout the Northeastern United States. Listed among American Banker's FinTech 100 and the Inc. 5,000 fastest growing companies in the nation, COCC inspires the industry with innovation and top-quality support. Designated a Top Workplace in Connecticut and a nationally Certified Great Place to Work, COCC recognizes employees as the core of our success.
Read on to fully understand what this job requires in terms of skills and experience If you are a good match, make an application.
What we need…
The Application Specialist I provides customer support to clients by answering department telephone calls, acknowledging emails, support tickets, and is focused on coordination of customer inquiry resolution. The bulk of immediate support is performed at this level and resolution is provided within service level standards. The Specialist will act as a customer liaison for our various software products and third-party interfaces. The Specialist will also participate in testing, demonstrations, training, onsite client events, and minor projects.
What’s in it for you…
COCC offers a collaborative environment, career growth, and all the benefits you’d expect from an award-winning employer, including :
- Hybrid schedules and ample paid time off allowing you work / life balance and flexibility
- Customized training and onboarding to support you in your first year at COCC
- Robust employee development programs aligned with career pathing objectives
- Cutting-edge training and educational resources from vendors like SANS, PluralSight and CBTNuggets
- Generous PTO offerings, benefits and competitive compensation
- On-site fitness centers, wellness incentives, and lifestyle spending accounts
- Tuition Reimbursement
- One-on-one career coaching
- DEIB initiatives championing inclusion and encouraging you to bring your whole self to work
- Financial planning assistance with certified professionals
What you’ll do…
What you bring…
Salary range for this role is $48,000 - $63,000 annually.
Applicants for employment in the US must have work authorization that does not currently or in the future require sponsorship of a visa for employment authorization in the United States.
COCC is committed to maintaining a drug-free workplace. All applicants are required to pass a credit, background, and substance test prior to employment. COCC procures background and consumer reports in compliance with all Federal and State regulations, including The Fair Credit Reporting Act and applicable Department of Labor laws regarding pre-employment screens. COCC is an equal opportunity employer committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation.
Accessibility - If you’re a job seeker with a disability and require accessibility assistance or an accommodation to apply for one of our jobs, please let us know by calling 860-678-0444 or emailing TalentManagement@cocc.com. Please specify the help you need and we’ll be happy to get back to you.
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Salary : $48,000 - $63,000
