What are the responsibilities and job description for the Visitor Service Associate position at Connecticut Trolley Museum?
Visitor Service Associate will staff the Gift Shop. You will be the “face” of the company for all visitors and are responsible for the first impression we will make. The ideal candidate will have a friendly and easy-going personality while also being very perceptive and disciplined. Competence in dealing with complaints and giving information as well as a customer-oriented approach are essential. The goal is to make guests and visitors feel comfortable and valued while on our premises so as to contribute to an overall great experience with our Museum.
Hours:
The Connecticut Trolley Museum has variable hours throughout the year. We are open weekends only in April, May, and June and September, October, and December. We are open every day Tuesday-Sunday in Jul and August. Hours wil vary as needed between 7-16 hours per week
Responsibilities
- Processing admission, gift shop and membership sales
- Handling cash, check and credit card transactions
- Answering visitor questions and phone calls
- Stocking shelves
- Light cleaning Turning on and off the exhibits as well as opening and closing the Museum
- Preparing the end-of-the day reports
- Preparing basic administrative functions
- Turning on/off the security system Prepare gift shop inventory counts
- Undertake receptionist and clerical duties during slow periods
- Birthday Party Attendant
Requirements
- Experience as a front desk representative or equivalent position preferred
- Strong communication and people skills
- Good organizational and multi-tasking abilities
- Good problem-solving skills
- Computer skills
- 16 and older
- Standing for extended periods of time
Supervision/Contacts:
Receives supervision from the Visitor Experience Manager & Executive Director Daily contact with Museum employees, volunteers and management
Daily contact with visitors and outside vendors
Environment: Employee is subject to inside and occasional outside environment
Job Type: Part-time
Pay: $16.35 per hour
Expected hours: 7 – 16 per week
Benefits:
- Flexible schedule
Schedule:
- Day shift
- Every weekend
Work Location: In person
Salary : $16