What are the responsibilities and job description for the Project Coordinator (PMO) position at Connection, Inc.?
Working under direct supervision of the Manager, Project Management, selecting from a variety of established procedures to accomplish assigned duties and responsibilities, the Project Coordinator (PC) uses a predefined methodology to successfully deliver project outcomes for small, non-complex projects which are short in duration and do not require detailed planning.
The Project Coordinator coordinates project tasks involving customers, partners, and project team members. Follows up on outstanding tasks and updates in required systems. The Project Coordinator communicates with customers and third-party field resources. The Project Coordinator captures various status elements, customer acceptance forms and any additional project deliverables. The Project Coordinator also reviews statements of work and work orders for completion criteria and completes the necessary tasks to enable project billing.
This position is 100% remote. CST or EST time zones.
What We Do
We calm the confusion of IT by guiding the connection between people and technology. If a customer is looking for a better way to manage their warehouse inventory, equip their workforce, or secure their data, we make it happen. All it takes is finding the right combination of tech hardware, software, cloud solutions, and support services. That’s what we do. We’re the IT Department’s IT Department.
Who We Are
Our team is made stronger by a multitude of backgrounds, experiences, and perspectives. It’s what makes Connection unique—what drives us to innovate and create technology solutions that stand apart from the crowd. We’d love for you to be a part of that fabric, to share your ideas and experiences with a team that thrives on fresh thinking, creativity, and helping others.
Why You Should Join Us
You’ll find supportive teammates and a rewarding career at Connection—plus great benefits. We take pride in supporting employees with a total rewards package that provides financial, emotional, and physical resources for you and your family. Our compensation, 401k plans, medical insurance, and other benefits are progressive and competitive. We value the importance of our employees’ emotional wellbeing. To support employees, we provide free therapy visits, mental health coaching and tools, and meditation resources. You’ll also enjoy a generous paid time off package that includes not only vacation and sick time, but also Wellness and Volunteer Time Off days.
Primary Job Duties:
Primary Job Duties:
• Coordinates non-complex projects which are short in duration and do not require detailed planning, using a predefined methodology for small projects to successfully deliver project outcomes.
• Directly engages, schedules and follows up with service partners for smaller project work
• Coordinates tasks with customers, service partners, and project teams through instant messaging, email and phone. Includes issue recording, troubleshooting, and escalation.
• Ensures completion of requirements including customer acceptance, billing and reporting.
• Ensures compliance with existing policies and procedures in regards to processing service engagements and ensuring all tasks, billing and renewals are completed timely.
• Assists project managers with project management duties
• Captures and publishes project status meeting minutes
• Creates project management artifacts
• Updates SOPs and completes other administrative project tasks
• Reviews Statements of Work for proper signature execution and for system set up to manage and track projects.
• Obtains partner invoices for billing
• Assists with data collection and concatenation of weekly project portfolio information
• Performs other duties as assigned. May assist with identifying and documenting procedures.
Required competencies:
• Intermediate working knowledge of Microsoft Excel, Word and Project
• Solid time management and organizational skills to meet service delivery targets
• Demonstrated ability to prioritize and multitask in a fluid fast paced environment
• Self-starter, capable of providing project oversight from beginning to end
• Working knowledge of customer service with ability to provide excellent support
• Excellent written and verbal communication skills
• Self-motivated with ability to work independently and desire to provide excellent project and customer support
• Collaborator with ability to perform as an integral part of a team
• Problem solver with ability to resolve issues timely
• Competency with standard project management tools is preferred
• At least one (1) year of experience working in the IT Professional Services industry is desired
• At least one (1) year of experience working in the IT Professional Services industry is desired
Salary : $51,800 - $65,600
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