What are the responsibilities and job description for the Digital Technology Lead - US REMOTE position at Connection?
USA
CONNECTIONAt Connection, our purpose is simple: we connect people with technology. From hardware—PCs, printers, servers, and more—to cutting-edge cloud, cybersecurity, and professional IT services, we design, build, and support the IT solutions that thousands of companies, schools, and government agencies rely on every day. We like to think of ourselves as the IT Department for our customers’ IT Department. Our company started out almost 40 years ago with two employees and a phone line. Today we’re a Fortune 1000 IT solutions partner operating in 174 countries around the world—still driven by that startup mentality and guided by our original purpose.
https://www.connection.com/keywords: position summary,management,teamwork,analysis,maintenance,digital,marketing,quality assurance,implementation,mobile,training,support,experience,skills,degree,api,strategy
Full Time
$100,000.00/Yr. - $118,000.00/Yr.
- Own and manage the technical infrastructure for all digital platforms: e-commerce, digital marketing tools, cloud storage, and customer engagement tech
- Ensure digital systems are secure, scalable, and high-performing across all channels (web, mobile, omnichannel)
- Handle system enhancements, updates, and troubleshooting across platforms like CMS, CRM, analytics, and more
- Support content, product data, and integrations with backend systems like ERP and POS
- Maintain documentation to support internal technical knowledge sharing
- Collaborate with Marketing and Operations to create a seamless online-to-offline (O2O) shopping experience, including BOPIS (Buy Online, Pick Up In-Store) and in-store digital solutions.
- Optimize customer experience by leveraging data insights, personalization strategies, and emerging digital trends.
- Monitor website and mobile app performance, user behavior, and conversion rates to drive enhancements.
- Change Management & Cross-Team Collaboration
- Act as a bridge between IT, Marketing, and Operations, ensuring digital initiatives align with business objectives.
- Manage digital transformation projects, driving adoption of new technologies and best practices across teams.
- Train teams on digital systems and workflows
- Manage external vendors and tech partners to ensure quality execution
- Data Governance & Digital Insights
- Maintain data integrity across all digital platforms, ensuring accuracy in customer, product, and sales data.
- Implement best practices for data governance, privacy compliance, and cybersecurity across digital systems.
- Work with business intelligence teams to analyze digital performance, generating actionable insights for growth.
- Bachelor’s degree in IT, Digital Marketing, Business, or a related field preferred
- 3 years’ experience in digital technology, e-commerce operations, or martech
- Strong background in system integrations and digital tools like ERP/Horizon, Adobe Commerce, AWS S3, HubSpot, GA4, Dotdigital, etc.
- Skilled in CMS platforms, API integrations, and marketing automation
- Strategic thinker with hands-on experience in SEO, paid media, omnichannel retail, and analytics
- Excellent project management and communication skills
- Collaborative, adaptable, and excited to make a real impact
EOE/Minorities/Females/Vet/Disabled
Salary : $100,000 - $118,000
