What are the responsibilities and job description for the Dir ConnectONE Center - PCC position at Connection?
Overview
Director, ConnectONE Center
Reporting to the VP of Technology and Integration Center, the Director of the ConnectONE Center leads the Technology Integration and Distribution Center's (TIDC) team responsible for ensuring operational efficiency of large, global client projects by integrating all aspects of product procurement, supply chain management, hardware configurations, warehousing, lease management, warranty services, break-fix support, field deployment, and hardware refresh activities. The Director utilizes a unique blend of skills from expert leadership in technical field deployment (both national and international), supply chain management, sales operations, general business management, and project management to ensure that the ConnectONE Center delivers exceptional service and aligns with Connection's strategic goals on a global scale.
What We Do
We calm the confusion of IT by guiding the connection between people and technology. If a customer is looking for a better way to manage their warehouse inventory, equip their workforce, or secure their data, we make it happen. All it takes is finding the right combination of tech hardware, software, cloud solutions, and support services. That’s what we do. We’re the IT Department’s IT Department.
Who We Are
Our team is made stronger by a multitude of backgrounds, experiences, and perspectives. It’s what makes Connection unique—what drives us to innovate and create technology solutions that stand apart from the crowd. We’d love for you to be a part of that fabric, to share your ideas and experiences with a team that thrives on fresh thinking, creativity, and helping others.
Why You Should Join Us
You’ll find supportive teammates and a rewarding career at Connection—plus great benefits. We take pride in supporting employees with a total rewards package that provides financial, emotional, and physical resources for you and your family. Our compensation, 401k plans, medical insurance, and other benefits are progressive and competitive. We value the importance of our employees’ emotional wellbeing. To support employees, we provide free therapy visits, mental health coaching and tools, and meditation resources. You’ll also enjoy a generous paid time off package that includes not only vacation and sick time, but also Wellness and Volunteer Time Off days.
Responsibilities
- Leads and drives the daily operations of the ConnectONE Center, ensuring seamless integrationand efficient service delivery across all functions, including product procurement, supply chainmanagement, hardware configurations, warehousing, lease management, warranty services,break-fix support, field deployment, and hardware refresh activities.
- Develops and implements comprehensive strategies to enhance service quality, operationalefficiency, and customer satisfaction. Aligns ConnectONE services with Connection's strategicobjectives and global operational needs.
- Monitors performance metrics, analyzes data, and generates detailed reports to track theConnectONE Center's performance. Implements continuous improvement initiatives to enhanceservice quality and operational efficiency.
- Inspires and mentors a diverse team of managers, technicians, and support staff, fostering aculture of excellence, innovation, and continuous improvement. Ensures team members are welltrainedand equipped to meet their responsibilities.
- Provides expert guidance on technical field deployments and supply chain management, ensuringbest practices are followed. Manages and coordinates national and international fielddeployments, ensuring seamless integration with global partners.
- Oversees budget management, resource allocation, and financial planning for the ConnectONECenter. Ensures compliance with company policies, industry standards, and regulatoryrequirements.
- Utilizes project management skills to plan, execute, and oversee projects related to ConnectONEoperations. Ensures projects are completed on time, within scope, and within budget.
- Collaborates with Connection stakeholders to understand their needs and ensure ConnectONEservices meet those needs. Maintains strong relationships with internal and external partners,including proactive status updates and reporting.
- Ensures all operations comply with company policies, industry standards, and regulatoryrequirements. Maintains high standards of quality and service delivery.
Min
USD $133,000.00/Yr.Max
USD $172,961.00/Yr.Qualifications
Degree requirements: Bachelor's Degree or the equivalent combination of education and work experience. Business Administration, Information Technology, Supply Chain Management, or a related field.
• Strong leadership skills with the ability to inspire and motivate a diverse team.• Proven ability to develop and implement strategic plans.• In-depth knowledge of technical field deployments, supply chain management, and integratedservice operations.• Strong understanding of business management principles, including budgeting and financialplanning.• Proficiency in project management methodologies and tools. Ability to manage multiple projectssimultaneously.• Excellent verbal and written communication skills.• Strong analytical and problem-solving abilities.• Commitment to delivering exceptional customer service.• Adaptable with ability to adapt to changing business needs and environments.• Strong reporting and tracking skills with ability to provide proactive status updates and detailedreporting to stakeholders.
Salary : $133,000 - $172,961
