What are the responsibilities and job description for the Inside Sales Account Manager-Remote-Enterprise Accounts position at Connection?
Overview : What We Do
We calm the confusion of IT by guiding the connection between people and technology. If a customer is looking for a better way to manage their warehouse inventory, equip their workforce, or secure their data, we make it happen. All it takes is finding the right combination of tech hardware, software, cloud solutions, and support services. Thats what we do. Were the IT Departments IT Department.
Who We Are
Our team is made stronger by a multitude of backgrounds, experiences, and perspectives. Its what makes Connection uniquewhat drives us to innovate and create technology solutions that stand apart from the crowd. Wed love for you to be a part of that fabric, to share your ideas and experiences with a team that thrives on fresh thinking, creativity, and helping others.
Why You Should Join Us
Youll find supportive teammates and a rewarding career at Connectionplus great benefits. We take pride in supporting employees with a total rewards package that provides financial, emotional, and physical resources for you and your family. Our compensation, 401k plans, medical insurance, and other benefits are progressive and competitive. We value the importance of our employees emotional wellbeing. To support employees, we provide free therapy visits, mental health coaching and tools, and meditation resources. Youll also enjoy a generous paid time off package that includes not only vacation and sick time, but also Wellness and Volunteer Time Off days.
Job Summary
The Onboarding IAM is responsible for providing proactive direct sales support for one or more EAEs (Connection Enterprise Solutions Account Executives). The areas of responsibility for an IAM are to manage the inside account team and the client support being provided, to generate client demand, to identify opportunities for new solutions and lines of business, to maximize margins and to deliver a result that allows for the attainment of each team(s) revenue and gross profit quotas.
This is a remote sales position that includes client facing opportunities and requires effective communication & relationship skills. An IAM is expected to be able to communicate the Connection Enterprise complete value proposition and must have experience presenting to enterprise clients. This position will require extensive interaction with Manufacturers, Distribution Partners, CES EAEs, Sales Support teams and the Connection Enterprise HQ Operational Support teams. As an IAM, there must be a high degree of understanding and experience with distribution channel methodologies, manufacturer registration and pricing programs, the needs of an enterprise client and a strong knowledge of leading industry trends & technical concepts. An IAM must then be able to apply these concepts into a high-velocity, production environment. The efficient implementation of each of these practices must then be integrated into the teams daily sales & sales support activities. The IAM must be able to rapidly assess, analyze & evaluate many different types of business scenarios as they are presented. The IAM is responsible for identifying opportunities to resolve issues by making rapid decisions and taking the appropriate actions that are in the best interest of both Connection Enterprise and our clients.
An IAM is responsible for managing the daily flow of a clients business and must maintain structured time management practices that will allow for a proactive approach to supporting our clients needs. Due to the fast pace of the business, it is extremely important that the IAM is prioritizing the clients needs and managing the support efforts to ensure a timely and accurate response is being given by the team. Scheduled times for proactive sales cycles to identify net new solutions must occur regularly, while ensuring the ongoing management of the support team is working efficiently to respond to any open request.
An IAM needs to be results oriented, self-driven and motivated. Organization, time and multi-task management skills are essential. A commitment to customer service, attention to detail and responsiveness are critical areas of focus for this position. An IAM must be familiar and be able to proficiently use IT technology & MS Office. Previous reseller experience in a similar role that provided high value, high volume client support is a requirement.
Responsibilities :
Essential Job Functions
White Glove Activities
- Provide BEST experience for a new client
- Work with EAE to on-board new accounts
- Initiate relationship for new clients with Connection
- Introduction to the clients Connection team
- Value Proposition & Portal Demonstrations / tutorials
- Understanding the clients needs & current challenges
- Identify customers current initiatives & engage internal resources
- Identify new opportunities
- Introduce new clients to Connection overlays and partners
- Register all deals
- Fast Track of account creation / set up. Work with other departments to ensure timely set up.
- Introduce new clients to their custom portal and highlight the values of self-service.
- Modify & manage Clients portal to suit their needs
- Identify and manage clients standards & engage partners to secure most competitive pricing
- Communicate regularly with key client contacts
- Work to identify contacts in other departments
Ramping new EAEs
Customer Quotes
25K to ensure pricing accuracy
Order Management
Account Management
Smart Sourcing Initiatives
Proactive QBR & Unsolicited Proposal Support
Non-Essential Job Functions
Min : USD $22.28 / Hr.
Max : USD $27.85 / Hr.
Qualifications :
Connection and all of its subsidiary companies are committed to equal opportunity and proud to be affirmative action employers. All qualified applicants will receive consideration for employment, without regard to race, sex (including pregnancy), color, religion, age, national origin, ancestry, physical or mental disability status, medical condition, sexual orientation, marital status, protected veteran status, and all other characteristics protected by applicable state and federal law.
Because of the possibility for fraudulent job postings on many popular job boards, please be advised that Connection will never offer a position of employment without a complete interview process and communication with a live person".
Salary : $22 - $28
