IT Support Field Technician

Overview

Connection has a fantastic opportunity through our Technical Staffing division for a Desktop / Field Technician in Eagle Mountain, UT 84005 . This is a Contract opportunity that and offers outstanding benefits.

Responsibilities

• Provide desktop support and IT services to various company locations.
• Diagnose and resolve hardware and software issues on company devices including PCs, printers, and servers.
• Handle moves, adds, and changes (MAC) responsibilities efficiently.
• Install and configure hardware and software as needed.
• Perform basic networking troubleshooting tasks to ensure smooth operations.
• Utilize general knowledge of Active Directory for user and device management.
• Deliver world-class customer service to company on-site locations, ensuring customer satisfaction.
• Travel to various locations as needed to provide field IT support services.
• Create, track, and resolve service tickets, determining priority levels and ensuring critical issues are addressed promptly.
• Install devices and collaborate with the network team to ensure devices operate smoothly.
• Perform server cable patching to maintain site operations.
• Maintain close and positive relationships with customers to ensure their IT needs are met.
  
  
  

Min

USD $28.00/Hr.

Max

USD $30.00/Hr.

Qualifications

• Minimum of 3 years of desktop support and IT experience.
• Solid hardware and software troubleshooting skills.
• General knowledge of networking.
• Familiarity with Office 365 and Active Directory.
• Ability to perform moves, adds, and changes.
• Experience with installation and configuration of IT equipment.
• Willingness to travel between sites to provide hands-on technical support.