What are the responsibilities and job description for the Customer Service Representative position at Connections Bank?
Are you passionate about providing exceptional customer service and making a positive impact? Connections Bank is looking for a friendly and motivated Customer Service Representative to join our dynamic team! In this role, you'll be the first point of contact for our customers, helping them with their banking needs and offering solutions to technical issues.
What You’ll Do:
- Open both business and personal accounts, ensuring a smooth and positive experience for our customers.
- Be a trusted resource by recommending and cross-selling our diverse range of products and services to meet customers' needs.
- Provide hands-on assistance at our concierge desk, helping customers with transactions and inquiries.
- Document and update customer information with attention to detail, ensuring accurate records.
- Stay up to date with the latest products, services, and banking trends to provide knowledgeable support to customers.
What We’re Looking For:
- A high school diploma or equivalent.
- Prior experience in customer service or a related field, with a passion for helping others.
- Comfortable using computers and technology to assist customers and manage records.
Bonus Skills & Experience (Preferred but Not Required):
- A bachelor’s degree in business or a related field.
- Strong written and verbal communication skills, with the ability to engage with customers effectively.
- A team player who can also work independently and problem-solve in real-time.
- A natural ability to build rapport with customers and create lasting, positive relationships.
- A professional demeanor with a “can-do” attitude and a focus on customer satisfaction.
What You Can Expect:
- A stable 40-hour workweek with Monday to Friday hours and Saturday morning rotations.
- A collaborative and supportive team environment where your contributions truly matter.
- Opportunities for growth and development within the bank.
At Connections Bank, we value our employees and are committed to fostering a diverse and inclusive workplace. As an Equal Opportunity Employer, we encourage applicants from all backgrounds to apply.
If you’re ready to make a difference and grow your career, apply today!
Job Type: Full-time
Pay: From $15.00 per hour
Expected hours: 35 – 40 per week
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
Application Question(s):
- Do you have prior experience opening new accounts in a retail bank?
Experience:
- prior new account opening: 1 year (Required)
Ability to Commute:
- Platte City, MO 64079 (Required)
Ability to Relocate:
- Platte City, MO 64079: Relocate before starting work (Required)
Work Location: In person
Salary : $15