What are the responsibilities and job description for the ServiceNow Engineer position at Connective Talent?
ServiceNow Engineer IV
Are you passionate about enhancing user experiences, optimizing workflows, and driving process improvements? We are seeking a ServiceNow Engineer to play a key role in customizing and enhancing the platform to improve efficiency, usability, and adoption across the enterprise.
Key Responsibilities:
- User Experience & Workflow Design: Develop user-centric workflows and intuitive interfaces within the ServiceNow platform.
- Process Optimization: Streamline and enhance workflows using process engineering best practices.
- Low-Code Solutions: Collaborate with business stakeholders to identify and implement low-code development opportunities.
- Platform Support & Troubleshooting: Assist in troubleshooting, resolving production issues, and ensuring platform stability.
- Training & User Adoption: Provide training and support to end-users, fostering increased engagement and usability.
- Best Practices & Automation: Apply ITIL/ITSM methodologies, leverage automation tools, and drive continuous platform improvements.
What You Bring:
- Strong expertise in ServiceNow development, including custom applications, workflows, and UX enhancements.
- Experience working with ITSM, CMDB, service catalog, dashboards, and automation tools like Integration Hub and ATF.
- Ability to gather requirements, customize ServiceNow solutions, and engage with end-users to drive adoption.
- Knowledge of low-code/no-code development within ServiceNow to empower non-technical users.
- Experience delivering solutions using Agile methodologies.
- ServiceNow certifications such as Certified System Administrator.
Work Environment:
- Hybrid schedule: 4 days onsite, 1 day remote in the Energy corridor area of Houston.
- Opportunity to work within a highly collaborative team focused on process automation and platform enhancements.
