What are the responsibilities and job description for the Manager, Launch Excellence position at ConnectiveRx?
Overview
The Manager, Launch Excellence is an energetic, highly collaborative, and passionate patient services leader helping drive the design of both customized and scalable solutions for program launches and transitions with a focus on project-based strategic goal achievement, operational effectiveness, risk mitigation, and revenue optimization. The incumbent will participate in customer discovery and consultation, design of efficient and effective program solutions, as well as implementation and operational launch of said solutions.
Responsibilities
Qualifications
- Bachelor’s degree in business, health, science, marketing, communications or related discipline or equivalent experience.
- 5 years of patient services experience, including 1 years of customer consulting or related experience
- Experience in life sciences, pharmaceuticals, and/or healthcare industry
- Knowledge of patient support and affordability services within the pharmaceutical industry, including market dynamics, commercial business strategy development, and product launch design
- Demonstrates ability to influence a group audience, facilitate solutioning, and lead discussions such as program journey mapping, phased roadmaps, and executive level requirement gathering sessions
- Familiarity with compliance and security standards, policies, and risk management
- Extremely strong customer management skills that encompass an analytical and strategic lens
- Outstanding communication skills – makes the complex clear and easily understood by others (verbal and written)
- Strong analytical, planning, and organizational skills with an ability to manage competing demands
- Creative approach to problem-solving with the ability to focus on details while maintaining the “big picture” view
- Ability to work well in a cross-functional environment and successfully partner with all functions across the entire company
- Comfortable bending between the tactical and strategic
- Ability to manage/juggle multiple priorities without loss of efficiency
Travel:
- 10 – 20% of the time for customer meetings and collaboration at other ConnectiveRx office locations.
