Solution Architect

ConnectWise is an industry and Global leading software company with over 3,000 colleagues in North America, EMEA and APAC. As a community-driven software company dedicated to the success of technology solution providers, our suite helps over 45,000 of our partners manage their businesses better, sell more efficiently, automate service delivery, and remotely control technology so they can consistently deliver amazing customer experiences.

Our company is powered by our connections, our colleagues, and our community. And, we accept all kinds.

Game-changers, innovators, culture-lovers—and humankind.

We invite discovery and debate. We recognize key moments as milestones.

We see you and value you for your unique contributions. Our inclusive, positive culture lays the foundation to ensure every colleague is valued for their perspectives and skills, giving you the choice of how YOU make a difference.

Curious? Read this opportunity to learn how YOU can make a difference at ConnectWise!

General Summary:

The Solution Architect is responsible for designing and delivering scalable, efficient, and integrated technology solutions that align with the business goals of ConnectWise. This role will partner with cross-functional teams to shape the architectural landscape, identify optimization opportunities, and ensure effective use of enterprise systems, including Salesforce, Zuora, NetSuite, Boomi, and related solutions. The Solution Architect will play a critical role in transforming business requirements into technical solutions that support seamless end-to-end processes across all systems.

Essential Duties and Responsibilities:

• Collaborates with business partners, product teams, and IT stakeholders to translate functional requirements and business outcomes into scalable, efficient, and supportable technology solutions
• Designs and maintains the architectural blueprint for enterprise applications (Salesforce, Zuora, NetSuite, Boomi) to ensure alignment with business goals and best practices
• Identifies opportunities to improve system performance, scalability, and usability across the technology stack, with a focus on streamlining processes and reducing technical debt
• Leads the evaluation and implementation of new technologies, ensuring successful implementation with existing systems
• Partners with business and technical teams to create and enforce standards for system configurations, data governance, and security
• Provides technical leadership and guidance on the implementation of new features, customizations, and upgrades across the enterprise platforms
• Documents architecture solutions and ensures alignment with company standards and compliance requirements
• Continuously monitors industry trends and best practices in enterprise applications and integration to recommend improvements to the tech landscape
• Troubleshoots complex technical challenges, identifies root causes, and drives resolution in collaboration with the IT team

Knowledge, Skills, and/or Abilities Required:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Proven experience as a Solution Architect in a SaaS environment, with hands-on expertise in Salesforce, Zuora, NetSuite, Boomi and similar enterprise platforms
• Strong understanding of system integrations, middleware platforms, and data flow across enterprise applications
• Demonstrated ability to design and implement scalable, end-to-end solutions that address business needs and align with architectural best practices
• Familiarity with subscription billing platforms (e.g., Zuora, SuiteBilling, Zone Billing, etc) and ERP systems like NetSuite
• Strong problem-solving skills, with the ability to troubleshoot complex issues and deliver innovative solutions
• Excellent communication and stakeholder management skills, with the ability to translate technical concepts into business language
• Experience with Agile methodologies and tools for solution development and delivery
• Knowledge of data governance, compliance, and security best practices in an enterprise SaaS environment

Educational/Vocational/Previous Experience Recommendations:

• Bachelor's in Computer Science or related field
• 8 years of experience working in a SaaS environment, with exposure to enterprise Quote-to-Cash solutions
• 5 years of experience as a Solution Architect or equivalent role, focused on enterprise-level solutions
• Participation in scaling technology environments during periods of high growth or system overhauls
• A track record of identifying inefficiencies in enterprise systems and successfully implementing solutions to optimize workflows
• Relevant Certifications

Salesforce Certified Technical Architect

Salesforce Certified Application Architect

Salesforce Certified Integration Architecture Designer

NetSuite SuiteFoundation Certification

NetSuite ERP Consultant Certification

TOGAF Certification

Working Conditions:

• Onsite/Hybrid/Remote Depending on Location
• 10% annual travel

ConnectWise is an Equal Opportunity Employer, dedicated to building a diverse and inclusive workforce and providing a workplace free from discrimination and harassment. ConnectWise provides equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, religion, age, sex (including pregnancy), sexual orientation, gender, gender identity or expression, ancestry, national origin, citizenship status, physical or mental disability, genetic information, military/veteran status, marital status, familial or parental status, or any other characteristic or status protected by applicable federal, state and local laws.

The statements above are intended to describe the general nature and level of work being performed by individuals assigned to this job. Other duties may be assigned as needed. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job and/or to receive other benefits and privileges of employment. If you need a reasonable accommodation for any part of the application and hiring process, please contact us at talentacquisition@connectwise.com or 1-800-671-6898.