What are the responsibilities and job description for the Call Center Agent position at Connexa Worx?
We are seeking a dedicated and dynamic Call Center Agent to join our team. As a key player in our customer service department, you will be the first point of contact for our clients and customers, providing them with vital information, resolving issues, and ensuring a positive experience with our company. Your role is pivotal in maintaining our reputation for quality service and customer satisfaction
Pay:
$19.50 - $31.00 per hour
Job:
Full time
Responsibilities:
- Answer incoming calls from customers professionally and efficiently.
- Provide accurate information regarding products and services.
- Handle customer complaints and resolve issues promptly to ensure satisfaction.
- Maintain detailed records of customer interactions and transactions in our systems.
- Assist customers with account inquiries, order placements, and troubleshooting.
- Follow company policies and procedures when dealing with customer requests.
Qualifications:
- High school diploma or equivalent; additional education or certifications in customer service is a plus.
- Proven experience in a call center or customer service role is preferred.
- Excellent verbal communication skills and a friendly telephone manner.
- Strong problem-solving abilities with a focus on customer satisfaction.
- Ability to work in a fast-paced environment while managing multiple tasks.
- Proficient in using computers and various software applications related to customer service.
Benefits:
- Comprehensive health, dental, and vision insurance.
- Paid time off and holidays.
- 401(k) retirement plan with company match.
- Opportunities for professional development and career growth.
- Supportive and collaborative work environment.
Salary : $20 - $31
