What are the responsibilities and job description for the Communcations Agent position at Connexsphere Flow?
Connexsphere Flow -
Job Title : Communications Agent
Location : Austin, TX
Job Overview :
We are seeking a highly motivated and detail-oriented Communications Agent to join our team. The ideal candidate will be responsible for managing and streamlining communication both internally and externally, ensuring that information flows efficiently and effectively. The role requires exceptional verbal and written communication skills, a strong understanding of communication tools, and a proactive approach to resolving inquiries.
Key Responsibilities :
- Act as a liaison between internal teams and external clients, customers, or stakeholders.
- Draft, proofread, and send out external communications, including but not limited to newsletters, press releases, and social media posts.
- Assist in creating communication strategies to improve brand presence and engagement.
- Handle customer inquiries and complaints, providing effective and personalized solutions.
- Collaborate with marketing, PR, and customer service teams to ensure alignment of messaging.
- Maintain accurate records of customer interactions and feedback in CRM tools.
- Prepare reports on communication activities and suggest improvements for ongoing campaigns.
- Keep up-to-date with industry trends, news, and communication technologies.
Required Skills and Qualifications :
