Communications Agent

Job Title: Communications Agent

Job Summary:

We are seeking a skilled and dynamic Communications Agent to join our team. The ideal candidate will be responsible for handling internal and external communications, ensuring clear and effective messaging to stakeholders, and supporting the overall communication strategy of the organization. This role requires strong verbal and written communication skills, attention to detail, and the ability to adapt to varying situations.

Key Responsibilities:

• Customer Interaction: Handle inbound and outbound communication with customers via phone, email, and live chat, addressing inquiries, concerns, and feedback promptly and professionally.
• Internal Communication: Collaborate with other teams to ensure smooth communication across the company, including relaying key information, updates, and operational messages.
• Problem Resolution: Identify and resolve customer issues or concerns in a timely and effective manner, working with relevant departments to find solutions.
• Data Reporting: Track and report communication metrics such as customer satisfaction, response times, and issue resolution rates to support process improvements.
• Crisis Communication: Support the company during crises by helping to craft and disseminate clear, transparent messages to all relevant parties.
• Documentation: Maintain records of communication interactions, customer feedback, and any follow-up actions in the company’s database.
• Event Support: Assist in promoting internal or external events and campaigns through appropriate channels.
  
  
  

Requirements:

• Excellent written and verbal communication skills.
• Strong attention to detail and ability to multitask effectively.
• Ability to work independently and as part of a team.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and communication platforms.
• Strong interpersonal skills and a customer-centric approach.
• Ability to handle sensitive and confidential information with discretion.