What are the responsibilities and job description for the Director of Revenue Cycle position at ConnextCare?
Description
Basic Function: To provide direction and oversight to the Lead Billing and Outreach Representatives within the organization to assure accurate, timely billing practices, maximizing patient service revenue
Principal Accountabilities:
- Pursue collection efforts on past due accounts
- Work as a liaison between ConnextCare and the electronic record vendor
- Provide learning and growth opportunities for Billing staff
- Directly supervise the Billing and Dental Billing
- Participate on the Credentialing program committee
- Answer questions from the satellite offices in regards to billing and collections
- Knowledge in all aspects of the practice management system
- Maintain responsibility for third party billing delegating daily activity to appropriate staff
- Oversee Billing schedule to ensure adequate department coverage
- Dissemination of any pertinent updates to the Billing staff
- Review and approve employee electronic time cards
- Identify and address immediate staffing needs to maximize the productivity of the Billing department
- Organize and prepare auditing charts for billing
- Update and maintain Transaction Express and Health Center Resource clearing house
- Be a backup when necessary in any Billing or Outreach position
- Monitor staff compliance with Finance, Corporate and personnel policies and procedures acting appropriately in circumstances that may need disciplinary action
- Be present and available to participate in any way needed during the annual Financial Audit.
- Work with insurance company representatives to ensure payment on claims
- Ensure compliance of appropriate Joint Commission standards
- To engage in Patient Centered Medical Home initiatives, including participating as part of the Clinical Care Team
- Other duties and responsibilities as may be requested by supervisor and/or management
- This position is eligible for hybrid/remote work options
Requirements
- Associates Degree, combination of experience and High School diploma/GED
- Supervisory/Management experience required
- Strong ability to firmly pursue payments on accounts
- Verbal and written communication skills
- Use proper judgment and decision making skills
- Comply and enforcing the organizations code of conduct, safety rules and adheres to all company policies
- Cooperate, work, and communicate with staff, supervisors, management, and visitors to our facility in an ethical, effective and professional manner
- Computer proficiency with Microsoft Suite and the practice management system
- Ability to display compassion and work well in stressful situations
- Must be keenly aware of the importance of confidentiality in all aspects of the position
