What are the responsibilities and job description for the Collateral Protection Associate position at Connexus Credit Union?
Connexus Credit Union - Who We Are:
Serving members across all 50 states, Connexus Credit Union is a member-focused cooperative that is proud to return profits to member-owners through high yields for checking accounts and deposit products, as well as competitive rates on our loans. We are a remote first employer with the majority of our employees residing in the upper Midwest.
As an employer we foster collaboration and high performance to achieve excellence. We holistically care for and develop our employees to thrive personally and professionally. We are proud to share our success with our employees and those we serve.
Connexus offers an Amazing Benefits package:
20 days of paid time off and 8 paid holidays
16 hours of paid Volunteer Time Off
401K Retirement with up to 6% employer match
Excellent Health, Dental, Vision insurance, including multiple plan options
Health Savings Account with generous employer contributions
Employer paid Life insurance, Short-Term and Long-Term Disability
Tuition Reimbursement from $4,000 - $7,000 per calendar year
Robust Learning and Development program that includes an annual professional development stipend
Responsibilities:
Complete CPI (collateral protection insurance) reports and tasks to effectively administer the process: verify payments recalculations after premiums post, calculate and make payment adjustments after premium refunds post, verify loan amortization schedules, ensure charge and refund accounts reports are accurate, assist with account balance issues, support CPI claims process, and coordinate with members, internal partners, vendors, and insurance companies to resolve issues.
Administer Refund Plus program to assist with ancillary product refunds on early payoffs and repossessions.
Process all requests for Letters of Guarantee and insurance claims. Work as a liaison between insurance companies and members to resolve claims issues. Review claim damage checks submitted by members for Connexus signature to determine the best course of action for both the member and for Connexus.
Serve as subject matter expert and communicate professionally in oral and written correspondence from internal and external partners involved in CPI, insurance claims, and product refund concerns.
Review End of Cycle Bankruptcy Status Report working with our Legal team to ensure that all notices and premiums are being handled appropriately on bankrupt loans.
Evaluate reports for real estate with insurance deficiencies, pull updated flood determinations, review Private Flood Insurance Report to verify flood insurance as acceptable, and contact members regarding real estate insurance when necessary.
Maintain CPI Penetration rate within industry standards by reviewing reports for false placements and active communication with members, insurance companies, vendors, and internal partners.
Constantly seeking workflow improvements and sources for automation so as to increase efficiencies.
Responsible for maintaining an up-to-date and comprehensive knowledge of and compliance with all related policies, procedures, products, rules and regulations affecting the Credit Union and Collections Department. This includes BSA.
Position Requirements:
This position is Remote.
Associate's Degree in accounting or business program or commensurate experience Required.
1 years of related experience Required.
Excellent verbal, written, listening, and interpersonal communication skills are Required.
Ability to multi-task and work in a fast paced, goal oriented environment.
Ability to organize workload to meet schedules.
Proficient computer skills with intermediate level skills in Excel and Word, and the ability to navigate among several system applications and software program.
Evidence of ability to be organized, analytical, and resilient.
Connexus Credit Union's Employer Recognitions:
2024 Best in Class Employer, Gallagher
2025 Best Place to Work in IT, Computer World
Equal Opportunity Employer/Disabled/Veterans/41 CFR 60-1.4, 41 CFR 60-1.35
Connexus Credit Union is an equal opportunity employer committed to diversity and inclusion, and fair treatment, free of discrimination and retaliation. We will not discriminate against any employee or applicant for employment based on race, color, age, religion, sex, pregnancy, national origin, genetic information, sexual orientation, gender identity, veteran status, the presence of mental, physical, or sensory disability, or any other status protected under federal, state or local laws.
Salary : $4,000 - $7,000
