What are the responsibilities and job description for the Customer Service Representative - State Farm Agent Team Member position at Connor Holstun - State Farm Agent?
Benefits :
Bonus based on performance
Opportunity for advancement
Paid time off
Training & development
ROLE DESCRIPTION :
Connor Holstun State Farm is seeking an organized and self-motivated individual to help our office achieve our long-term goals of gaining and retaining customers. As a team member with our agency, your attention to detail, dedication to client relations, and sales-mindedness equip you for this versatile position. Your contributions as a motivated professional who thrives in a fast-paced environment pave an entryway for growing your career and expanding your income.
We look forward to incorporating your energy and marketing perspective into our team as we build success together.
RESPONSIBILITIES :
Establish customer relationships and follow up with customers, as needed.
Make outbound sales calls daily to solicit products we offer
Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
Be able to establish your own sales funnel to have constant stream of leads
Use a customer-focused, needs-based review process to educate customers about insurance options.
Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.
QUALIFICATIONS :
Dedicated to customer service
Sales experience (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred but not required
Able to obtain Property and Casualty License
Able to obtain a Life / Health License
Able to achieve mutually agreed upon marketing goals
Interested in marketing products and services based on customer needs
Able to work well with others on the team and the general public
Able to multitask and adapt to change
BENEFITS :
Hourly rate plus commission, as well as potential for bonuses based on performance
No cap on commission!
Paid time off (vacation and personal / sick days)
Potential to earn unlimited paid time off by hitting certain goals established by agency
Licensing expenses will be paid for by the agency
Consistent coaching to help you hone and develop your sales skills and insurance acumen
Growth potential / Opportunity for advancement within my office
Agency will provide leads and marketing opportunities to expand your sales funnel
Raises will be based off of performance, not tenure (ability to increase income quickly)
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