What are the responsibilities and job description for the Desktop Support Technician position at Connvertex Technologies Inc.?
Position: Desktop User Support Technician
Location: Raleigh, NC (Onsite)
Skill Required / Desired Amount of Experience
· IT Support, troubleshoot, servicing and deploying computers, Cisco telephone/network, laptops, pri
· Active Directory or NCID Administrator for onboarding and offboarding. Setting up email accounts. MS365 experience. Assist with passwords and resets.
· First point of contact for troubleshooting and repairs. Excellent customer service, verbal and written communication skills needed.
· Use of an IT Ticketing System like ServiceNow to resolve requests and document work.
· Provide telephone system support for DHB staff including deploying phones to offices and conference rooms. Assist network and server teams as needed.
· Deploy IT equipment, laptops and peripherals for DHB Staff on campus. We have three worksites that we provide IT support coverage for.
· Inventory Management of Hardware, laptops, tablets, network equipment, servers and cell phones.
· Be able to assist our DHB users through the successful completion of their IT issue by moving the issue through any of the 4 levels of IT Support
Job Types: Full-time, Contract
Pay: $28.00 - $30.00 per hour
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Experience:
- MS 365: 2 years (Preferred)
- Active Directory: 2 years (Preferred)
- ServiceNow: 2 years (Preferred)
Ability to Commute:
- Raleigh, NC 27609 (Required)
Ability to Relocate:
- Raleigh, NC 27609: Relocate before starting work (Required)
Work Location: In person
Salary : $28 - $30
