What are the responsibilities and job description for the Guest Service Representative position at Conquer The Day LLC?
Job Description
Job Description
Guest Service Representatives are the face of the company. They greet customers with a smile and provide the best customer service available.
Guest Service Representative (CSR)
Summary :
Duties and Responsibilities include the following. Other duties may be assigned.
- Provide exceptional customer service to customers
- Serve as primary liaison with customers
- Greet and assist all walk-in customers in the store
- Meet, greet and assist all valet drive-up customers at their car
- Process customer phone and personal relations
- Consultatively assist customers with cleaning, stain and / or finishing needs and / or concerns
- Sort and examine articles, picking out those that may need hand spotting, or stain treatment
- Mark-In incoming customer orders; identify garments to be laundered or dry cleaned, tag, mark and classify all pieces and input information into the computerized register
- Consistently ensure cash drawer accuracy
- Follow Company’s new customer protocol
- Attend Company offered ongoing training and education
Skills :
Education / Experience :
