What are the responsibilities and job description for the Director of Sales and Marketing - Conrad Indianapolis position at Conrad Hotels & Resorts?
As the Director of Sales & Marketing with Conrad Indianapolis , you will be responsible for overseeing commercial strategies for your hotel. Your goal is to improve the performance of the asset by connecting strategy and business processes.
Hilton's Commercial Services organization is comprised of team members driving our sales, revenue, marketing, catering, and events management, call centers, and analytics functions. These functions are the core of Hilton's "commercial engine" and are essential to Hilton's ability to drive profitable growth.
What will I be doing?
The primary responsibilities of this position are to design, develop, and deploy business strategies that are creative, dynamic, and impactful for the Americas and lead the Hotel Sales and Marketing process. Key deliverables for this role are to move the business analytics, processes, including cadence of activities to a "predictive and prescriptive" approach to drive performance. This includes but is not limited to, development and communication of commercial strategies and standards through a structured cadence and analysis of company revenue performance against established goals.
In this role, you will facilitate the delivery of the Americas Commercial Operating Model and should possess strong leadership, communication, and networking skills.
Strategy :
- Produce your hotel's Annual Multi-Year Commercial Strategy Plan, in partnership with on-property leaders and regional support
- Connect the performance needs for the hotel with the solutions designed by the Hilton enterprise, in each key segment your hotel serve
- Direct accountability for setting the strategy and delivery of your hotels revenues including group rooms, business transient and leisure transient
- Work with Commercial Leadership to ensure that Business Review Guidelines (current to 5 years) and Group Pricing & Rate Quotation Strategies are in place to maximize all pricing components of sales opportunities and achieve positive group market share. This is done in conjunction with the DORM
- Provide support and guidance to the Marketing Manager with hotel B2B marketing, digital marketing, social media, public relations and communications activities. Guide the e-Commerce teams to ensure online hotel content is accurate and effective
- Work with Commercial Leaders to establish optimal business mix, review and validate revenue forecasts to improve accuracy while developing strategies for different demand periods, and review and approve retail and group pricing strategie
- Work with fellow Executive Committee members to ensure profits are maximized in line with NOI, GOP and EBITDA target
- Work with the Director of Catering & Events and Associate Director of Sales to develop and execute departmental expense budget and forecast
- Develop and maintain detailed and real-time knowledge of all competitor and market activity
- Responsible for the execution of the annual SIP (Sales Incentive Program) for direct report
Leadership :
o Group Sale
o Business Transient Sale
o Leisure Sale
o Catering Sale
o Marketing
o Event Service
Ownership, Customer, and Stakeholder Relations :
Support of sales managers sales travel into feeder market
What are we looking for?
To fulfill this role successfully, you should demonstrate the following minimum qualifications :
It would be helpful in this position for you to demonstrate the following capabilities and distinctions :
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values :
In addition, we look for the demonstration of the following key attributes :
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
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