Host/Hostess - Thistle & Rye

Welcome to Conrad Nashville. We offer luxurious accommodations and exceptional service in the ever-evolving Nashville hospitality industry. Join our dynamic team, learn and grow in a culture of collaboration. Our priority is your well-being, which is why we offer competitive compensation packages, healthcare insurance, 401k plans, and team member discounts. Living and working in Nashville provides access to diverse cultural attractions, entertainment venues and culinary experiences. At Conrad Nashville, you can make a positive impact and be part of a world-class hospitality brand. Join us and discover all that we have to offer.

Job Summary : The greeter is at the forefront of the restaurant operation and is the first and last person to interact with the guest. This roll will also work closely and communicate frequently with front of house / back of house management and staff to ensure a seamless, successful guest experience.

Key Responsibilities :

• Greet and seat guests in a positive, friendly manner upon entering the venue.
• Anticipate the guests' needs and respond appropriately with a sense of urgency.
• Bid farewell to all guests upon departing and extend an invitation to return to visit soon.
• Oversee daily restaurant reservations and pre-seating assignments, when necessary.
• Answer restaurant telephone courteously, quickly and efficiently.
• Manages allergens upon arrival, handwritten Birthday cards, special requests, name usage and return guests recognition.
• Perform all opening and closing duties based upon shift assignment.
• Rotate to other Food & Beverage outlets / venues, as necessary.
• Maintain cleanliness of work area and stock of all necessary work materials.
• Maintain level of professionalism that will make guest want to return.
• Provide proper communication and promptly resolve guest issues.
• Work as a team, assisting all guests' needs and inquiries.
• Ensure all Conrad Nashville core values and property and department standards are implemented and applied.
• Other duties as assigned e.g. complies with telephone etiquette and basic welcoming hospitality standards.

Qualifications :

Physical Requirements :

Benefits :

As the first person to greet and welcome guests, the restaurant host is a critical link to guest satisfaction. The host greets and seats guests while coordinating guest reservations and responding to inquiries in an efficient, courteous and professional manner that results in maximum satisfaction. This person should be very comfortable interacting with guests and potential clients in a highly professional manner.