Overview

ConRes is one of the nation’s most established and reliable sources for IT solutions.  Since 1962, we have supplied best-of-breed technical solutions and services to customers in a global capacity.

As a solutions provider, ConRes pairs the selling of hardware and software with services.  We operate across five main pillars: Hybrid Cloud, Workplace, Security, AI and Optimization Services.  We act as the bridge between best-of-breed OEMs, making their solutions easier to plan, implement and support.

The Technical Account Manager (TAM) oversees and address our customers’ technical needs before and after the point of sale, ensuring customer satisfaction.  Focusing on Managed Services customers, where we provide continuous support, the TAM aligns with Professional Services, Project Management and sales to engage the customer in cross-functional opportunities, ensuring expectations and deliverables are met, while maintaining the highest quality of service.

As a TAM, you should be a tech-savvy professional, able to explain technical details and requirements both technical and non-technical audiences. You should also be results-driven and aspire to achieve specific goals.

The TAM is also responsible for onboarding new managed services customers which forms the basis for the relationship with these customers throughout their services engagements. In this role, you should be detailed-oriented, task driven and work well on a team to align necessary internal and external roles and actions to ensure timely delivery of quality service.

Ultimately, you should be able to provide technical, product, and business knowledge to foster long-lasting relationships and growth within customer accounts.