What are the responsibilities and job description for the Client Coordinator Receptionist - Spanish Bilingual position at Consejo Counseling and Referral Service?
Client Coordinator Receptionist - Renton, WA
Consejo Counseling and Referral Service is looking to hire a Part-Time Client Coordinator who is Spanish Bilingual for our Renton location.
We also offer exceptional benefits, including medical, dental, vision, a 401(k), vacation time, sick time, paid holidays, personal days, life insurance, AD&D, training funds, and your birthday off.
Summary of Job Description:
This position has a dual role within Consejo Counseling and Referral Service. Reporting directly to the Clinical Supervisor, administrative support staff will have primary duties in the screener role and receptionist; as well as supporting Consejo's leadership team.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Conduct telephone screening for client referrals for the mental health program.
- As needed, conduct face-to-face client screenings for the Children's and Family Services and the Adult and Adult with Disabilities Mental Health Departments.
- Consult with therapist, mental health program managers/supervisors as needed to determine response time.
- Handle crises as they arise during screening or via incoming telephone calls received from the public during business hours.
- Maintain cooperative working relationship with agency staff, community and social and health services agencies.
- Requests files from medical records for returning clients.
- Participate in required agency training and staff meetings.
- Maintain close contact with program managers and supervisors.
- Ensure proper intervention and follow up with staff cooperation.
- Ensure proper intervention and follow up of screenings.
- Refer clients to appropriate services within the agency and/or community agencies.
- Coordinate crisis responses with the appropriate department or agency.
- Schedule screening appointments and obtain necessary all documentation during the screening process.
- Track the screenings and intake appointments.
- Contact client one day prior to the intake interview to ensure appointment is kept or re-schedule as needed.
- Assign client numbers.
- Responsible for Front Desk Support
- Provide reminder calls to clients who have scheduled appointments.
- Schedule Doctor's appointments
- Manage multi-line phone system, including answering questions, directing calls and transfer calls as necessary.
- Process client payments, reconcile daily as required.
- Provide word processing, spreadsheet and data base computer support for staff as assigned.
- Process miscellaneous funds received in the agency.
- Greet clients and advise therapists and other providers of client arrivals.
- Greet and direct visitors as appropriate.
- Sort and distribute incoming mail, and meter outgoing mail for postal pickup.
- Create charts as required and requested.
- Provide copying support service for staff as assigned.
- Maintain inventory stock of agency/department forms.
- Monitor supply inventory and alert Supervisor of needs.
- Maintain office equipment in a serviceable condition.
- Provide agency/community resource information to clients/visitors as directed.
- Provide administrative support to senior management as directed.
- Assist in updating agency website as necessary.
- Order office supplies for all agency
- Fulfill other duties as may be assigned to meet agency operations needs.
QUALIFICATIONS:
- High School diploma required plus 2 years' experience or AA a plus.
- Proficient in speaking, reading and writing both English and Spanish.
- Assist all levels of management upon request.
- Demonstrated ability to multi-task, plan and prioritize.
- Demonstrated experience in an office setting.
- Ability to work with all levels of staff and management.
- Proficient in Microsoft Office.
WORK SCHEDULE
This position works a typical schedule of 1PM - 7PM Monday to Friday.
SALARY
$20.00 - $21.63/hr. depending on experience and qualifications.
READY TO JOIN OUR TEAM?
We understand your time is valuable, so we have a very quick and easy application process. If you feel that you would be right for this Client Coordinator Receptionist job, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you!
Salary : $20 - $22
