Screener Client Coordinator- Spanish Bilingual - Shelton, WA

Consejo Counseling and Referral Service is looking to hire a Full Time Screener Client Coordinator - Spanish Bilingual for our Shelton location.

Relocation Cost Assistance plus Sign on Bonus.

We also offer exceptional benefits, including medical, dental, vision, a 401(k), vacation time, sick time, paid holidays, personal days, life insurance, AD&D, training funds, and your birthday off.

Summary of Job Description:

This position has a dual role within Consejo Counseling and Referral Service. Reporting directly to the Program Manager, administrative support staff will have primary duties in the screener role and receptionist; as well as supporting Consejo's leadership team.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Conduct telephone screening for client referrals for the mental health program.
• As needed, conduct face-to-face client screenings for the Children's and Family Services and the Adult and Adult with Disabilities Mental Health Departments.
• Consult with therapist, mental health program managers/supervisors as needed to determine response time.
• Handle crises as they arise during screening or via incoming telephone calls received from the public during business hours.
• Maintain cooperative working relationship with agency staff, community and social and health services agencies.
• Requests files from medical records for returning clients.
• Participate in required agency training and staff meetings.
• Maintain close contact with program managers and supervisors.
• Ensure proper intervention and follow up with staff cooperation.
• Ensure proper intervention and follow up of screenings.
• Refer clients to appropriate services within the agency and/or community agencies;
• Coordinate crisis responses with the appropriate department or agency.
• Schedule screening appointments and obtain necessary all documentation during the screening process.
• Track the screenings and intake appointments.
• Contact client one day prior to the intake interview to ensure appointment is kept or re-schedule as needed.
• Assign client numbers.
• Reschedule missed appointments as directed by the therapists, program manager, or supervisor.
• Conducted crisis interviews and provided crisis clients with resources.
• Communicate with schools or referring agencies regarding client services and their follow-up as designated by policy.
• Maintain screening/referral database to ensure all information is current and accessible as needed.
• Document all calls into the screening/referral database.
• Maintain intake therapist schedule to ensure appointments are made when screening is conducted.
• Review the "Wait List" regularly and contact clients monthly to ensure services are still needed and/or desired. Update the "Wait List" accordingly.
• Check for funding availability via PROVIDER 1, insurance, and other designated resource data files when the screening is conducted.
• Complete all required financial information and screening forms.
• Obtain the client number from accounting, complete the necessary documentation for entry into the specific County system, and forward the original to the Data Management Officer with a copy filed in the screening office as designated by the Clinical Director.
• Serve on committees, task forces, and special assignments as directed;
• Provide education and information to agency staff and in the community as needed;
• Assist upper management upon request.
• Fulfill other duties as may be assigned to meet agency operations.

QUALIFICATIONS:

• High School diploma required plus 2 years' experience or AA a plus
• Proficient in speaking, reading and writing both English and Spanish.
• Assist all levels of management upon request
• Demonstrated ability to multi-task, plan and prioritize.
• Demonstrated experience in an office setting.
• Ability to work with all levels of staff and management.
• Proficient in Microsoft Office.

WORK SCHEDULE

This full-time position works a typical schedule of 8 AM - 5 PM, Monday to Friday.

SALARY

$20.00 - $21.63/hr. depending on experience and qualifications.

READY TO JOIN OUR TEAM?

We understand your time is valuable, so we have a very quick and easy application process. If you feel that you would be right for this Screener Client Coordinator job, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you!