Registration Receptionist

Posting Details

Position Information

Job Title Registration Receptionist Union Level Department Department of Clinic Administration Campus Sacramento Posting Number 201303930P Full or Part Time Full Time Number of Months 12 Work Schedule

Work performed during standard business hours, overtime may be necessary based on business needs.

Position End Date Open Date 02/12/2025 Close Date Open Until Filled Yes Special Instructions to Applicants

For Applicants Seeking Job Opportunities within the University

Internal: Internal applicants will be considered within the first five (5) business days of the posting period.

External: External applicants will be considered on the sixth (6) business day of the posting period.

Position Summary Information

Primary Purpose

Under the supervision of the Group Practice Manager, the Registration Receptionist supports a variety of duties related to patient intake and welcomes and assists all patients arriving at the Dental School Sacramento CA Campus.

Essential Functions

• Welcome patients to the School of Dentistry; triage and direct patients to appropriate area/department as necessary; communicate with clinic staff regarding patient arrivals as needed.
• Observe and ensure the smooth flow through the patient entrance, registration area, and check-in kiosk. Report issues to Public Safety, the appropriate department, or individuals. Work closely with Group Practice Coordinators, Main Clinic Schedulers, and other clinic Managers to ensure a smooth flow of patients.
• Assist patients and visitors in understanding the check-in process by providing kiosk and entry instructions as needed. Contact appropriate department for entry system errors or issues.
• Verify DentiCal eligibility for patients of the main clinic and emergency clinic, enter information in AxiUm; complete insurance intake form; respond to DentiCal eligibility inquiries; notify patients if eligibility cannot be verified and provide information regarding next steps.
• Coordinate emergency patient walk-ins including registration, review, and collection/scanning of necessary forms and identification. Verify and update demographic information in the clinic management system. Provide emergency protocols to patients and communicate with emergency coordinator to schedule patients.
• During non-peak hours, log into the ACD phone system and assist with all main clinic incoming calls, including patient inquiries, confirming appointments, new patient registration, and screening appointments.
• Respond to requests for additional information and/or documentation required for chart completion; communicate and follow-up with appropriate personnel to facilitate resolution.
• Serve as backup for Main Clinic Schedulers as needed.
• Maintain a clean and orderly work area; organize supplies and forms at the reception desk.
• Perform all other duties as assigned by the Group Practice Manager.
  
  

University of the Pacific recognizes that diversity, equity, and inclusion is foundational to the success of our valued students and employees. We prioritize policy and decision-making that demonstrates awareness of, and responsiveness to, the ways socio-cultural forces related to race, gender, ability, sexuality, socio-economic status, etc. impede or propel students, faculty, and staff.

Minimum Qualifications

• High school diploma or equivalent.
• One (1) year of experience in a customer service position, preferably in a healthcare setting.
• Two (2) years of experience working front desk/receptionist duties.
• Basic knowledge of Microsoft Word and Outlook.
  
  

Preferred Qualifications

Knowledge Of

• Patient intake and registration in a healthcare setting.
• Dental terminology and insurance billing procedures.
• Axium dental software program or other clinic patient information system is desirable.
  
  

Ability To

• Communicate professionally, effectively, and courteously with patients, faculty, students, and staff.
• Always maintain a professional and caring demeanor, particularly in stressful situations.
• Apply effective patient management and time management skills.
• Recognize and control volatile situations.
• Problem-solving and follow-through skills.
• Demonstrate flexibility and understanding when changes happen on short notice.
• Be sensitive and attentive to patient and visitor’s requests and needs.
• Manage multiple job responsibilities effectively and accurately with close attention to detail.
• Follow oral and written instructions.
• Maintain confidentiality of materials and information.
• Work independently as well as part of a team.
• Experience and sensitivity in working with people of diverse backgrounds and cultures.
• Demonstrated experience in advancing social justice, equity, and inclusion in a university setting.
• Ability to engage and integrate culturally responsive practices and knowledge in their work.
  
  

Physical Requirements

The physical demands described here are representative but not definitive of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requires sitting a majority of the working day with occasional standing, walking, reaching, pushing, and bending.

Work Environment/Work Week/Travel

Work performed is primarily general reception/administrative with frequent interactive patient communication and use of computer keyboard, mouse and telephone. Work performed during standard business hours, overtime may be necessary based on business needs.

Hiring Range $20.16 - $26.70 per hour. We consider factors such as, but not limited to, scope and responsibilities of the position, candidate’s qualifications, internal equity, as well as market and organizational considerations when extending an offer. Background Check Statement

All applicants who receive a conditional offer of employment are required to execute a release and authorization for a background screening.

AB 810 Misconduct Disclosure Requirement: University of the Pacific complies with California Assembly Bill 810, requiring candidates accepting conditional job offers to disclose any final administrative or judicial findings, ongoing proceedings, allegations, resignations under investigation, or appeals related to sexual harassment or misconduct within the past seven years.

AA/EEO Policy Statement

University of the Pacific is an affirmative action and equal opportunity employer dedicated to workforce diversity. In compliance with applicable law and its own policy, Pacific is committed to recruiting and retaining a diverse faculty and staff and does not discriminate in its hiring of faculty and staff, or in the provision of its employment benefits to its faculty and staff on the basis of race, color, religion, national origin, ancestry, age, genetic information, sex/gender, marital status, military and veteran status, sexual orientation, medical condition, pregnancy, gender identity, gender expression, or mental or physical disability.

Posting Specific Questions

Required fields are indicated with an asterisk (*).

• * Do you have a high school diploma or equivalent?
• Yes
• No
• * Do you have at least one (1) year of experience in a customer service position, preferably in a healthcare setting?
• Yes
• No
• * Do you have at least two (2) years of experience working front desk/receptionist duties?
• Yes
• No
• * Do you have basic knowledge of Microsoft Word and Outlook?
• Yes
• No
  

Applicant Documents

Required Documents

• Resume
• Cover Letter/Letter of Application
  
  

Optional Documents

• Other Document