What are the responsibilities and job description for the Office Administrative Support position at ConServe?
Position Summary :
This position will perform administrative support for department and all Operations Teams. Working under the direct supervision of the Operations Services Manager, this position requires strong organizational and communication skills, attention to detail and the ability to work in a fast paced environment.
Essential Duties & Responsibilities :
- Assist all Operations Teams with assignments specific to Client Contracts serviced for each division.
- Work directly with Clients to properly research requests to identify data records, balances and Client issues, as needed.
- Consumer correspondence processing : conduct investigations and to prepare and send a response to Consumer; working with Clients for document requests via various media.
- Consumer credit reporting; e-OSCAR electronic Consumer dispute process; investigation through resolution.
- Daily mail processing; inbound and outbound, includes mail sorts and distribution.
- Daily report processing : includes running and distributing departmental reports.
- Provide receptionist service as needed : Greet and direct office visitors, answer main office telephone system, respond to direct requests for information and / or forward messages to appropriate staff.
- Maintain and update databases as needed.
- Provide administrative support to staff for copying, scanning, faxing and large-scale mailings.
- Ensure compliance with all contractual requirements.
Education :
