Exceptions Analyst

Pay: $13.75/hour Potential for Performance-based Bonus

Schedule: Monday - Friday 8 am - 5 pm

LOCATION: In Office, Remote, Hybrid

Overview

The purpose of an Exceptions Specialist is to look into abnormalities that appear on our client's bills. As a Utility Expert you will learn to decipher when meter reads and other information on the bills seems to be out of the ordinary. You will be a part of a team that has the potential to make a big impact on our clients. For example, in 2022 we were able to save our clients a combined total of $2,381,327.63!!!

Responsibilities

As an Exceptions Specialist, you will:

• Research and resolve anomalies in utility provider bills.
• Communicate with utility providers and clients through email and on the phone.
• Determine the best course of action to resolve issues and contacting the necessary party.
• Detect inefficient processes and find innovative solutions
• Medium phone usage-outbound calls with providers and clients, 25-50% of your day.

Preferred-Skills

• Attention to detail
• Ability to explain complex ideas, both verbally and written, using clear, professional language
• Ability to prioritize time well and push yourself to consistently achieve higher goals
• Problem-solving skills – ability to independently use the resources and tools provided to you
• Comfortable using a computer, Google Drive, and Excel
• Committed to quickly learning and adapting to new computer software
• Ability to meet deadlines

Education & Experiences

• High School diploma or equivalent