What are the responsibilities and job description for the Customer Support Email Specialist position at Conservice?
Pay: $15.00/hr
Location: We currently offer remote work to qualified applicants that live within 30 miles of Logan, UT, Salt Lake City, UT, and Mandan, ND. Training will be in-office with the opportunity for remote after training is completed.
Schedule: Monday-Friday 8am-5pm or 9am-6pm
Overview
The Customer Support Email Specialist is responsible for managing customer inquiries, requests, and issue resolution via email, ensuring a high level of accuracy, efficiency, and customer satisfaction. In this role, you will handle communications for the primary Conservice Resident email accounts, acting as a liaison between customers and internal teams. You will also monitor email volume, provide reporting insights, and ensure adherence to quality standards.
Responsibilities
As an email specialist, you will:
Location: We currently offer remote work to qualified applicants that live within 30 miles of Logan, UT, Salt Lake City, UT, and Mandan, ND. Training will be in-office with the opportunity for remote after training is completed.
Schedule: Monday-Friday 8am-5pm or 9am-6pm
Overview
The Customer Support Email Specialist is responsible for managing customer inquiries, requests, and issue resolution via email, ensuring a high level of accuracy, efficiency, and customer satisfaction. In this role, you will handle communications for the primary Conservice Resident email accounts, acting as a liaison between customers and internal teams. You will also monitor email volume, provide reporting insights, and ensure adherence to quality standards.
Responsibilities
As an email specialist, you will:
- Respond to customer inquiries, requests, and complaints via the primary Conservice email accounts.
- Ensure responses align with company policies, procedures, and quality expectations.
- Manage email flow between Conservice clients, maintaining efficient response times.
- Maintain a high level of quality and professionalism in all written communication.
- Provide insights to leadership on email trends, volume, and recurring customer concerns.
- Collaborate with other departments to resolve complex customer issues.
- Assist with quality control by providing feedback to emails as needed.
- Document interactions and resolutions accurately in internal systems.
- Monitor call queues and assist with inbound customer calls as necessary.
- Take on additional assignments or projects as directed by leadership.
- Excellent written communication
- Strong organization and time management
- Good verbal & internal communication skills
- Ability to work independently and efficiently
- High School Diploma / GED or equivalent
- Comfortable enough with computers to learn and utilize Conservice's internal software and document important information
- Knowledge and familiarity with email programs
- Past experience with e-mail customer communication helpful
Salary : $15
