What are the responsibilities and job description for the Entry Level Customer Service Assistant position at Consider Posh Pro?
Department: Consider Posh Pro
Location: Columbus, OH -
Compensation: $38,000 - $48,000 / year
Position: Entry Level Customer Service Assistant
Location: Columbus, OH
Job Summary: We are seeking an enthusiastic and motivated Entry Level Customer Service Assistant to join our dynamic team. In this role, you will be the first point of contact for our valued customers, providing exceptional service and support to ensure a positive experience. You will assist in handling inquiries, resolving issues, and maintaining customer relationships across various platforms.
Key Responsibilities
Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a professional and courteous manner.
- Assist customers with product information, order status, and troubleshooting issues effectively.
- Maintain and update customer records in our database accurately.
- Work collaboratively with team members to resolve complex customer concerns and escalate issues when necessary.
- Provide support during busy periods by managing high volumes of service requests efficiently.
- Follow up with customers to ensure their issues have been resolved to their satisfaction.
- High school diploma or equivalent required; associate's degree or higher preferred.
- Excellent verbal and written communication skills.
- Strong interpersonal skills with the ability to build rapport quickly.
- Basic computer proficiency, including experience with CRM software and MS Office Suite.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Strong problem-solving skills and a customer-centric attitude.
- Competitive Salary
- Flexible Work Schedule
- Paid Time Off (PTO)
- Health & Wellness
- Professional Development
- Employee Discounts
Salary : $38,000 - $48,000
