Strategic Partnership Manager

Consociate Health, a leading Third-Party Administrator, offers an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, and creates continuous learning and embraces the ideas and diversity of others.

As part of our Mission to make Healthcare more accessible and affordable for our clients through innovation solutions and expert consultation, we value the inherent qualities that are foremost in our Mission, Vision, Values- Compassion, Humility and Impact, which allow us all to create authentic relationships with our team and our clients.

GENERAL SUMMARY:

The Strategic Partnership Manager reports to the CEO & President. This position will collaborate with Internal stakeholders to onboard new vendors and vendor products.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Oversee design and implementation of processes and procedures to onboard new vendors and complete checklists for renewals, using Monday.com.
• Obtain executed documents such as BA and NDA. Coordinate contracts between stakeholders and vendors.
• Management of the vendor implementation process, serving as lead for all implementation and integration efforts both internally and externally, using Monday.com.
• Serve as the primary day to day contact for vendors and internal project stakeholders in relationship to vendor products. Monitor Vendor performance.
• Coordinate internal meetings, set agendas, and coordinate tasks lists for implementation with appropriate internal departments.
• Engage Vendors in ongoing meetings to create relationships, resolve issues and acquire knowledge of new product offerings.
• Creation of materials/vendor catalogue for internal distribution. Maintain Vendor Data Base: profiles, contact information, rates, etc.
• Address and resolve vendor issues and complaints by investigating problems, developing solutions, preparing reports, and collaborating with other departments.
• Track and trend issues to determine common issues that require process improvements.
• Acquire and gather any vendor provided materials for client meetings and furnish to the appropriate departments.
• Transition Vendor to appropriate party, for example, once PBM is onboarded, CRC would coordinate calls with client PBM.
• Work alongside the Business Development team to audit all proposals and renewals for accurate vendor rates.
• Assist with annual Rx DC Reporting requirements.
• Serve as the resource for leadership when inquiring about vendors and client participation.
• Work with the Director of Project Management to assist with vendor interfaces.
• Other possible duties as may be assigned.

GENERAL EXPECTATIONS:

• Present a positive image of Consociate Health at all time.
• Provide and promote the delivery of services with a prevailing attitude of respect and recognition of the personal worth and dignity of every individual whether they are a customer, co-worker, producer or supervisor.
• Communicate in a clear and concise manner, while also demonstrating receptivity through active listening.
• Identify and perform work that has not been specifically assigned, as needed.
• Continuously seek opportunities for improvement and suggest ways in which procedures/systems may be modified to accomplish tasks/goal efficiently and effectively.
• Demonstrate a teamwork philosophy by working cooperatively with others inside and outside the Client Relations Division.
• Attend required in-service and staff meetings.
• Preserve the confidentiality of all business-sensitive information, including but not limited to that of insured groups and individuals, employees and applicants.
• Adheres to established safety standards and utilizes proper techniques to avoid work-related injuries.

SERVICE EXPECTATIONS:

• Greet all people in a prompt and courteous manner. Communicate in a warm and courteous manner, making eye contact and speaking in a tone of voice that matches words.
• Ask customers what they need and strive to exceed their expectations. Offer and provide assistance whether or not the request falls within your specific job duties.
• Assist customers through the insurance claims submission/enrollment experience.
• Respond to customer and producer requests in a timely manner, returning calls promptly and keeping them informed of delays before they ask.
• Make decisions based on customer needs, opinions, complaints or suggestions.
• Take appropriate steps to resolve problems to the customer's or producer's satisfaction.
• Ask customers for their opinions, accepting criticism as an opportunity to improve service.
• Seek opportunities, provide value-added services, and eliminate tasks that do not serve our customer.
• Remain aware of products and services provided by Consociate Health
• Project a positive, professional image when working.

KNOWLEDGE, SKILLS AND ABILITY REQUIREMENTS:

• Bachelor or Associates degree in health, business or related field or comparable work experience.
• Understanding of the Insurance Industry, marketing, and sales.
• Excellent human relations skills.
• Must be articulate, possess a professional business manner and have excellent organizational and communication skills.

Benefits:

• Paid time off
• Paid Holidays
• Medical, Dental and Vision Insurance
• Basic Group Life, Short Term and Long Term Disability
• Voluntary Life, Critical Illness and Accident Coverage
• 401K Plan: Employees are immediately eligible with a 2% automatic enrollment. Consociate matches up to 4% of an employees' annual salary.