What are the responsibilities and job description for the Product Designer position at Console Systems, Inc.?
About Us
Console gives IT teams trainable AI agents that can handle support requests directly in Slack, without needing a human-in-the-loop. Today, Console can automate 40-70% of the work that a tier 1 IT support agent would otherwise have to do, including things like : managing app access, password / MFA resets, laptop troubleshooting, IT Q&A, onboarding / offboarding, and more.
You can think of Console as the control panel for your entire organization. It plugs into all of your systems, understands all of your corporate policies & rules, and has the permissions to unblock employees in real time. To start, we're focused on solving IT use cases, but see a massive opportunity to automate internal support and operations across multiple departments (HR, legal, finance, etc).
Other reasons to join Console :
Product market fit : while still early, we're seeing incredible pull from our early customers (Calendly, Bloomerang, and many others). Now is the perfect time to join : right at takeoff
Massive market with slow-moving incumbents : we've done bake-offs with all of our competitors, and won every time. Our goal is to replace ServiceNow in the enterprise
Well funded by Thrive Capital (investors in OpenAI, Stripe, GitHub, etc), SV Angel, Jack Altman, and other Tier 1 Startup founders
World-class team : our founders are second-time founders, and the entire team is made up of ex-founders and ex-startup engineers
Compensation : we pay in the top 10% of early stage startups in SF
About the role
We’re looking for a product designer that will help us redefine how IT and internal ops work is done in the enterprise. Today, IT interfaces directly with employees and handles tasks manually. With Console, they can spend their time configuring software, defining policies and training a system to do that work instead. This is a very technically challenging problem to solve, and requires us a fundamentally different approach to IT. You will help us navigate that.
You'll be working closely with our founders and customers to understand pain, usage behaviors and expectations, then translate that into beautiful designs that are intuitive to use.
We are looking for someone who is very comfortable working with vague requirements, is self-directed and can work autonomously. This role will sometimes feel like a PM role, and you will be working with the founders, not for them (ie, you will not be told how to implement something).
This role is based in San Francisco, CA. We prefer working in-person and offer relocation assistance to new employees.
Requirements
4 years of product design experience, ideally at early stage startups where you are resource-constrained
Have an exceptionally high bar for craft and quality. Strong IA and UX design thinking is evident in portfolio and past work
Full mastery of Figma
Experience (or willingness) to work on product, navigating ambiguity and customer requests, converting them into product requirements, and ultimately into shippable designs
Willingness to do non-product design work when needed (rarely) : brand tweaks, slides, website tweaks, office design, etc. (You will own all design, even if you are not the one executing it specifically)
Benefits
Comprehensive health, dental, and vision insurance
Unlimited PTO
401(k)
Lunch provided daily in office
Career growth opportunities within a fast-growing AI company
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