What are the responsibilities and job description for the VP, Mortgage Communication Technologies Job at Consolidated Analytics, Inc. in H position at Consolidated Analytics, Inc.?
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The VP, Mortgage Communication Technologies is responsible for ensuring the content of customer communications is consistent and compliant with all applicable requirements. This role is specifically responsible for managing our internal content management system, coordinating with print providers, and partnering with operations to establish and maintain the communication approval process and maintain the communication library (including versioning and approval documentation).
Responsibilities
- Create and maintain change management systems and processes to ensure communications are fit for purpose and compliant with all servicing requirements and can be retained as part of the system of record.
- Ensure the content and messaging of customer communications are consistent across all communication channels (scripting, chat, SMS, customer web, and written communications).
- Manage our internal content management system (MessagePoint).
- Oversee 3rd party vendors integral to our customer communications, i.e., print vendors.
- Reconcile communications to ensure all external communications are imaged timely and completely.
- Maintain the letter library including appropriate versioning as well as compliance / legal and operational approvals as appropriate.
- Manage processes for removing customers from email / SMS communications if the customer “opts-out.”
- Perform other job-duty related issues as assigned.
- Up to 25% Out of Town Required.
Required Experience
This position is eligible to receive a bonus.
Benefits
Seniority level
Executive
Employment type
Full-time
Job function
Finance and Sales
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