What are the responsibilities and job description for the Customer Service Rep L3 position at Consolidated Edison Company of New York?
Overview
Con Edison is seeking part-time Customer Service Representatives to work in our Staten Island Call Center. Selected candidates must possess excellent oral and written communication skills and provide exceptional Customer Service. Selected candidates must be professional, courteous and level-headed while resolving customer inquiries in a pleasant manner. Candidates must be able to attend part-time training within various work locations.Responsibilities
Core Responsibilities- Required to work part-time as a Customer Service Representative.
- Required to work at the Customer Operations Call Center in Staten Island.
- Take multiple calls throughout your work day assisting customers with all inquiries including electric and/or gas emergencies and billing explanation.
- Utilize various computer based systems to access customer accounts and input transactions.
- Analyze customer accounts to address any billing inquiries.
- Hybrid work schedule, please note hybrid work is subject to change.
- Candidates must be able to attend part-time training within various work locations.
Qualifications
Required Education/Experience- High School Diploma/GED
- Must be able to respond to direction and work as a member of a team using PC-based information systems in order to retrieve information to analyze customer accounts. Required
- Must have the ability to interact with customers over the phone as well as other avenues of contact, in a responsive, productive, and professional manner. Required
- Will need to provide outstanding service in every customer encounter and be an effective communicator. Required
- Applicant must be proficient in English. Required
- Sit or stand to answer a phone for the duration of the workday
- Sit or stand to use a keyboard, mouse, and computer for the duration of the workday
- Possess manual dexterity and the ability to use hands for the duration of the workday
- Work rotating shifts, including nights, midnights, weekends and holidays
- Must be able to respond to Company emergencies by performing a System Emergency Assignment to restore service to our customers.
- All applicants must pass all required placement exams.
- Prolonged sitting while answering phones at a computer terminal for the majority of the workday required.
Equal Opportunity Employer: Consolidated Edison is an equal opportunity employer and, as such, affirms in policy and practice its commitment to recruit, hire, train, and promote, in all job classifications, without regard to race, color, creed, religion, sex, gender, age, national origin, marital status, sexual orientation, gender identity, gender expression, citizenship, eligible veteran status, disability, or any other status protected by law. Con Edison is a federal contractor subject to VEVRAA and desires to receive priority referrals of protected veterans. To learn about your equal employment opportunity protections as part of the application process please visit http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf
