Manager - Gas Service Manager

Overview

Every day we deliver safe and reliable energy to homes, communities, and businesses. We are there when people need us the most and we are committed to a culture of zero harm, operational excellence, and a 1 customer experience. We act with honesty and integrity; and treat everyone with respect while consistently demonstrating professional, courteous, and timely interactions. The Gas Service department, primarily an emergency response department, is responsible for the reliability; security; and integrity of the gas distribution system, and the safety of its employees and the public. Specifically, the Gas Service department is responsible for : safely and promptly responding to odor, leak and emergency notifications; conducting leak and carbon monoxide investigations; conducting leak surveillance and safety checks; compliance with departmental and regulatory programs (e.g., Valve, Regulator and BOPA inspections; Periodic Meter Changes); andinstalling new business meters as well as piping work including meter move outs and capacity upgrades. The Manager, Gas Service, is a multi-faceted position with responsibilities that include (but not limited to) : ensuring proper work methods are applied and safety precautions are followed;leading and motivating the workforce and ensuring high quality workmanship and productivity;overseeing risk mitigation and operational compliance activities;balancing fieldwork and administrative activities; supporting achievement of departmental objectives and company performance goals;effectively collaborating, communicating, and interacting with internal departments; managing the department budget and forecasting same;interacting with external customers and effectively resolving customer requests / complaints; andestablishing and maintaining good working relationships.

Responsibilities

Core Responsibilities

• Provide daily oversight of management and front-line (i.e., Union) employees regarding safety practices and standards; gas operations work methods and procedures; and regulatory and compliance requirements and programs.
• Plans, coordinates, and implements Gas Operations programs and work activities in accordance with applicable procedures and specifications without compromising safety or system integrity and reliability.
• Ensures timely and appropriate response of gas emergency calls, gas facility inspections, and completion of annual programs as required, in accordance with applicable company specifications and governmental regulations.
• Coordinates and ensures the availability and timely delivery of materials, supplies and equipment. Participates in monthly materials meeting, and Gas Standards meeting.
• Plans, organizes, schedules, and assures the assignment of personnel to optimize productivity and meet departmental and company operating goals.
• Monitors compliance with Company policies and procedures, e.g. Performance Evaluations, EEO, Substance Abuse, Discipline, Security, Productivity, Environmental Instructions, Standards of Business Conduct, etc.
• Ensures Compliance to Company, governmental and regulatory requirements and provides liaison with agency representatives as required. Fosters human performance initiatives.
• Essential to be available to respond to emergencies on a 24 / 7 basis. Ensures proper response to emergencies and interfaces with the Gas Emergency Response Center (GERC) and Gas Control Center (GCC). May supply and direct resources during emergencies.
• Promotes a positive orientation to customers and actively seeks to increase customer satisfaction and improve the Company's public image.
• Conduct formal performance reviews and provide regular coaching of direct reports, including setting goals in the interests of Safety, Operational Excellence, the Customer Experience, and Compliance.
• Cultivate a culture of zero-harm by consistently and proactively demonstrating safety leadership and by promoting and leading safety initiatives.
• Ensures compliance with all safety; gas system; and business process work methods, procedures, policies, and requirements.
• Oversee the daily operational workload to ensure minimum resource requirements are maintained appropriately, allocated resources are fully utilized, and customer appointments are kept.
• Perform sound decision making and problem-solving regarding safety and compliance, often during emergency situations.
• Safely and promptly respond to odor, leak, and emergency notifications. Respond to and manage incidents and emergencies, often as the Incident Commander.
• Perform timely, accurate, and organized management of various and important administrative activities (e.g., timesheet review and approval, time-off approvals, fieldwork paperwork review, leak sheet / template reviews, work dispatch).
• Supervise workforce through coaching, counseling, and team building to ensure high quality work performance and productivity.
• Monitor workforce performance including issues relating to sickness, discipline, and poor standards of work to ensure that work is performed safely, efficiently, and effectively.
• Maintain working knowledge of safety standards; gas standards and work procedures; relevant human resource policies, and the Collective Bargaining Agreement.
• Make sound decisions that positively impact the safety of the management team, union workforce and the public; business processes; the customer experience; and working relationships with internal departments and teams.
• Meet deadlines or communicate effectively and promptly when there is a delay.
• Participates in the Company's emergency management processes and storm plans.
• Performs special projects and other related assignments as required.
• The Core Responsibilities are not all inclusive as job descriptions may and do change periodically.

Qualifications

Required Education / Experience

Relevant Work Experience

Required

Required

Required

Licenses and Certifications

Physical Demands

Additional Physical Demands