What are the responsibilities and job description for the Operating Supervisor - Facilities Professional Services position at Consolidated Edison Company of New York?

Overview

The Operating Supervisor is responsible for leading and managing all business activities associated with Professional Services to include but not limited to the loading dock, parking lot, mail operations and print shop. Role will drive safety, operational excellence and customer satisfaction. Additionally, the supervisor will drive the development of the loading dock, parking lot and mail operations process improvements.This supervisor must be an energetic and motivated leader with effective communication skills. Must demonstrate initiative, commitment to safety, and customer service. Will act as a champion to support and execute diversity, equity and inclusion efforts, and create and maintain a safe, secure, engaging and inclusive workplace.

Responsibilities

Core Responsibilities

Implementation of Company safety, health and environmental programs for employees, foster a culture of zero harm and a transparent and questioning environment. Ensure that safe work practices are followed and the environment is fully protected in accordance with Company policy and governmental regulations.
Supervise union and contractor personnel. Must be knowledgeable with the Local 1-2 Collective Bargaining Contract.
Interact with customer to address and resolve issues / complaints, prioritize daily work to meet the needs of the department and to ensure customer satisfaction.
Supervise Mail / Loading dock, Conference Room and Print Shop operations / Supervise personnel that will be handling mail routing to a central location, processing incoming and outgoing mail, maintain official bulletin boards, update postal machine with customer accounts, register corporate FedEx account use.
Supervise incoming customer package processing, storage, and delivery.
Supervise physical conference room set-ups i.e. : CERC and special events.
Report contractor performance through the Contractor Oversight System (COS) / Report Contractor Field Observation Reports (CFOR), Infractions, and Action Lines as required in COS / Ensure any contract changes are processed in accordance with the Contract Administration Manual (CAM).
Must be able to exercise independent judgment.
Review staffing resources, work assignments and overtime request (i.e. regular time, vacations schedules, sick). Ensure team training is in compliance with company requirements.
Work with team to develop a proactive, customer-centric culture that fosters trust and confidence among our team and customers
Review employees work and attendance records as necessary in accordance with company guidelines.
Address other related tasks and assignments as required.

Qualifications

Required Education / Experience

High School Diploma / GED and 5 years or

Associate's Degree and 4 years or

Bachelor's Degree and 2 years

Relevant Work Experience

Less than 2 years Knowledge of Collective Bargaining Agreement to include Union Rules / Union Protocol Required and

Less than 2 years Must be able to exercise independent judgment and possess the ability to render sound business decisions. Required and

Less than 2 years Must be well organized, detail oriented, flexible to handle multiple assignments and able to meet deadlines Required and

2 years Must be process driven Required and

2 years Must be able to work flexible hours; overtime and available for emergency response when necessary (corporate or departmental) Required and

Less than 2 years Must have training in Incident Command System (ICS) Basic and IS-700 or be able to satisfactorily complete them within one year of hire Required and

2 years Supervisory experience Preferred and

Less than 2 years Must have working knowledge in HR / Payroll, COS (Contractor Oversight System) and Oracle systems Preferred and

Less than 2 years Must have working knowledge of Maximo and MSS software systems Preferred and

Less than 2 years Experience managing daily projects as it pertains to business events in the various conference rooms throughout the building; i.e. coordinator with customers; set-ups; special events with outside guess and vendors Preferred and

Less than 2 years Certification in graphic design Preferred and

Skills and Abilities

Strong verbal communication and listening skills and

Strong written and verbal communication skills and

Ability to build strong customer relationships and

Effective conflict management skills and

Develops and delivers effective presentations and

Ability to inspire and develop staff and

Ability to lead / manage others and

Builds and manages effective teams and

Ability to drive multiple projects to successful completion and

Ability to work within tight timeframes and meet strict deadlines and

Must be proficient in Microsoft Office including Word, Excel, Outlook and PowerPoint, etc. and

Demonstrates a high commitment to quality and

Demonstrated problem solving skills and

Licenses and Certifications

Driver's License Required

Additional Physical Demands

Must be able to respond to Company emergencies by performing a System Emergency Assignment to restore service to our customers.

Must be able and willing to travel within Company service territory,

Must be able to work in various field locations

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Operating Supervisor - Facilities Professional Services

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