Operating Supervisor, OR Gas Operations - Gas Service

Overview

Every day we deliver safe and reliable energy to homes, communities, and businesses. We are there when people need us the most and we are committed to a culture of zero harm, operational excellence, and a 1 customer experience. We act with honesty and integrity; and treat everyone with respect while consistently demonstrating professional, courteous, and timely interactions. The Gas Service department, primarily an emergency response department, is responsible for the reliability; security; and integrity of the gas distribution system, and the safety of its employees and the public. Specifically, the Gas Service department is responsible for : safely and promptly responding to odor, leak and emergency notifications; conducting leak and carbon monoxide investigations; conducting leak surveillance and safety checks; compliance with departmental and regulatory programs (e.g., Valve, Regulator and BOPA inspections; Periodic Meter Changes); andinstalling new business meters as well as piping work including meter move outs and capacity upgrades. The Operating Supervisor, Gas Service, is a multi-faceted position with responsibilities that include : balancing fieldwork and administrative activities; ensuring proper work methods are applied and safety precautions are followed;leading and motivating a workforce and ensuring high quality workmanship and productivity;supporting achievement of departmental objectives and company performance goals;effectively collaborating, communicating, and interacting with internal departments; interacting with external customers and effectively resolving customer requests / complaints; andestablishing and maintaining good working relationships.

Responsibilities

Core Responsibilities

• Provide daily, direct, active, and visible supervision of front-line employees with regard to safety practices and standards; gas operations work methods and procedures; and regulatory and compliance requirements and programs.
• Cultivate a culture of zero-harm by consistently and proactively demonstrating safety leadership and by promoting and leading safety initiatives.
• Ensures compliance with all safety; gas system; and business process work methods, procedures, policies, and requirements.
• Lead and oversee the safe and efficient execution daily fieldwork activities and ensure timely and accurate completion of all regulated / compliance work activities.
• Oversee the daily operational workload to ensure minimum resource requirements are maintained appropriately, allocated resources are fully utilized, and customer appointments are kept.
• Conduct effective daily shift briefings and reinforce good housekeeping practices for vehicles, equipment, and work areas.
• Communicating timely and accurate information effectively both during general work activities and during emergency response.
• Perform sound decision making and problem solving with regard to safety and compliance, often times during emergency situations.
• Safely and promptly respond to odor, leak, and emergency notifications. Respond to and manage incidents and emergencies, often times as the Incident Commander.
• Drive to various job site locations and customer premises to supervise work, and review or discuss job requirements.
• Perform timely, accurate, and organized management of various and important administrative activities (e.g., time sheet review and approval, time-off approvals, fieldwork paperwork review, leak sheet / template reviews, work dispatch).
• Complete paperwork timely and maintain documentation accuracy and compliance.
• Supervise workforce through coaching, counseling, and team building to ensure high quality work performance and productivity.
• Monitor workforce performance including issues relating to sickness, discipline, and poor standards of work to ensure that work is performed safely, efficiently, and effectively.
• Maintain working knowledge of safety standards; gas standards and work procedures; relevant human resource policies, and the Collective Bargaining Agreement. Manage human resources and employee labor relations issues at the operational level with assistance from the respective departments.
• Make sound decisions that positively impact the safety of the workforce and the public; business processes; the customer experience; and working relationships with internal departments and teams.
• Meet deadlines or communicate effectively and promptly when there is a delay.
• Regularly communicates openly with direct reports, fellow supervisors and field operations planner(s) on matters and activities of both general and urgent relevance interest.
• The Core Responsibilities are not all inclusive as job descriptions may and do change periodically.

Qualifications

Required Education / Experience

Relevant Work Experience

Licenses and Certifications

Additional Physical Demands