What are the responsibilities and job description for the Customer Service Associate position at Consolidated Electrical Distributors?
Summary
Job title : Customer Service Associate
Job ID : 202419460001
Department : Edinburg - BUSH
Location : TX-Edinburg
Description
Summary :
We are a fast-growing industrial electrical and automation solutions organization. We are looking for energetic people who can learn quickly. We offer the training and guidance necessary to be able to start performing your job as quickly and as efficiently as possible.
Purpose :
Receive, store, select, pack, and distribute warehouse inventory while providing the best customer service to our customers while onsite at customer facilities or industrial job sites.
Reports to : Profit Center Manager
Minimum Qualifications :
- Ability to perform the physical requirements necessary to receive, pick, pack, ship, and move materials throughout the warehouse, including, but not limited to, standing, walking, bending, twisting, stooping, reaching, climbing ladders, cutting wire, and lifting materials weighing up to 70 pounds.
- Ability to operate and maneuver warehouse equipment, including, but not limited to, pallet jacks, forklifts, and push carts, in the manner necessary to move materials and consistent with manufacturers’ instructions and safety instructions.
- Ability to work in a warehouse environment, including the ability to perform physical requirements, adapt to seasonal changes, significant temperature variations, and inclement weather conditions.
- Ability to abide by safety instruction and use of Personal Protective Equipment (PPE) or its equivalent is required.
- High school diploma or GED.
- Must have a valid driver's license.
- Ability to pass a DOT commercial driver medical certification physical.
- General knowledge of electrical products.
- Ability to effectively communicate with co-workers to aid in satisfying customer requirements.
- Ability to perform basic mathematical calculations in order to accurately complete job tasks.
- Ability to organize and prioritize job tasks and requirements.
- Able to meet deadlines.
- Excellent attendance record required.
- Able to work overtime as needed.
- Other duties as assigned.
- Receives material coming into the building by vendors, customers, or other warehouses accurately and promptly.
- Verifies the quantity and description of materials received by checking merchandise against the packing list.
- Prepares a receiving report if none is available.
- Assembles and fills orders to be shipped to customers or other locations.
- Loads common carrier and company vehicles.
- Assembles customer orders to be shipped via UPS.
- Processes paperwork regarding UPS shipments including : verifying that the merchandise to be shipped is correct, applying the correct UPS postage tape, following customer shipping instructions and insuring the shipment when necessary.
- Gathers assembled orders that are in carts and verifies their quantities and descriptions. Counts and writes total quantity of merchandise being shipped on the invoice.
- Packs each order into a container and arranges the container onto a shelf according to truck route.
- Stocks incoming orders onto shelves.
- Measures, cuts, and spools wire materials.
- Verifies quantities and items being shipped against the invoice.
- Substitutes for other warehouse personnel when needed.
- Makes deliveries as needed.
Preferred Qualifications :
Working Conditions :
Warehouse and office environment. May be some exposure to dust, heat or cold, and other seasonal changes. On-site at manufacturing facilities and industrial construction job sites delivering material and performing VMI activities.
Supervisory Responsibilities : No
Essential Job Functions :
CED is an Equal Opportunity Employer - Disability | Veteran
Compensation Range :
The compensation range for this position is $14 to $18 hourly.
Other Compensation :
The following additional compensation may be applicable for this position :
Salary : $14 - $18
