Design and Showroom Coordinator

Description

Since 1923, CKF has grown and evolved right along with the ever-changing kitchen design trends. At CKF we are committed to providing quality kitchen design and personalized customer service all in a uniquely designed home-like atmosphere. Here you'll find a huge selection of quality stone countertops, cabinets, & organizational systems.

CKF currently has locations in Omaha, Lincoln, Des Moines, Cedar Rapids, and Kansas City. You will find employees who are committed and passionate about what they do. We are a culture committed to providing the highest level of customer service as well as a great environment for our employees to work.

As a company, we are committed to providing top brand name products at competitive prices with an experienced, knowledgeable sales and support staff.

Qualifications

The Design and Showroom Coordinator position is responsible for providing a warm, welcoming and exciting showroom experience for CKF customers. As the first impression for customers, this position is expected to professionally and warmly greet customers, acquaint them with the proper sales or design staff in a timely fashion, answer and direct customer calls to the proper individuals, ensure the showroom and reception area are clean and organized.

Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Provide exceptional customer experience by greeting and assisting incoming customers and responding to customer inquiries and complaints.
• Frequently check in with unattended customers while they browse to ensure all their questions are addressed.
• Assist in the preparations of design proposals and complete basic cabinet and countertop designs and quotes using appropriate company programs.
• Offer informational tours of the showroom to walk-in customers who are not yet ready to meet with a Sales Representative.
• Frequently walk through the showroom to ensure that it is clean and organized. Pick up after meetings, as needed.
• Answer phones and greet customers as they come in providing a warm and energetic atmosphere. Listen to and respond or forward voicemails and faxes, as needed.
• Complete daily administrative tasks, including but not limited to inventory, entering new lead opportunities, completing daily Zoho reports, entering all location details in customer ‘hello’ folders, calling will-calls, updating showroom traffic count
• Connect customers with the correct sales point of contact depending on the customer project. Assign walk-in retail customers and leads to a sales representative and create a “new opportunity” in SPS
• Process customer payments, disperse purchase order acknowledgements to the appropriate designer, send delivery acknowledgements to appropriate sales person
• Manage showroom samples, including retrieving them for customers and putting them away at the end of the workday, as well as ordering new samples as needed.
• Manage office & building supplies, including ordering and restocking as needed
• Ensure the front desk/reception area is kept clean and presentable. Maintain a clean entryway and replenish coffee bar.
• Coordinate projects in the showroom
• Open and distribute mail to the office and make runs to the post office to send packages as needed

Work Environment
This job operates in an office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.

This position requires the ability to occasionally lift stone samples, office products, and supplies, up to 20 pounds.

Required Education and Experience

• Exceptional customer service skills.
• Strong attention to detail.
• Basic understanding of clerical procedures and systems such as recordkeeping and filing.
• Ability to work independently.
• Valid driver’s license and clean driving record.
• Proficient with Microsoft Word, Excel, and Outlook.

Preferred Education and Experience

• Cash handling
• Previous experience working in a customer-facing role.

AAP/EEO Statement
CKF provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.